WASHINGTON – Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey — from time of booking to the moment of arrival.
At this time, various states are undertaking specific safety precautions at stations for customers arriving from out of state. Check with each state for specific guidance. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days.
WASHINGTON – Amtrak’s latest efforts to deliver a New Standard of Travel include the expansion of Reserved Seating (formerly Seat Assignment) to Acela Business Class customers for travel beginning Monday, August 3 with no extra fees. Reserved seating, one of several improvements Amtrak has made to enhance its cleaning and safety protocols, will allow travelers to view and select their seats before traveling, including those available in the Quiet Car, and provide a snapshot of the overall crowdedness of the train. Customers and employees are required to wear face masks or an alternative facial covering while in stations and onboard trains.
NEW YORK – Amtrak and NJ TRANSIT have completed the first phase of the Ticketed Waiting Area refresh at New York Penn Station and opened the space for customers today at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station.
NEW YORK – To simplify and safeguard the travel experience, Amtrak wants to assure New York Penn Station (NYP) customers of its New Standard of Travel and strengthened commitment to safety by providing boarding information through push notification via the Amtrak app, increasing the number of personnel at the station in order to help customers and by adding additional cleanliness and convenience measures.
PORTLAND, MAINE – The Northern New England Passenger Rail Authority (NNEPRA) announced today that the Amtrak Downeaster will begin operating four round-trip trains between Brunswick, ME and Boston, MA every day beginning on Monday, July 20, 2020 as it enters Phase 2 of service restoration.
WASHINGTON – Amtrak Guest Rewards (AGR) is launching its first-ever Reward Travel Sale, offering a 25 percent savings on point redemptions. Members can redeem their points between July 14 and 16 to take advantage of the sale and enjoy summer travel for fewer points. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel. Amtrak Guest Rewards members can also purchase additional points if they don’t have enough points for a trip. Sample trips include:
WASHINGTON – With a new normal, comes a new way for consumers to travel – and with that new travel comes new standards to uphold. With a full-time medical director and public health and safety team, Amtrak has studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end.
WASHINGTON – Amtrak passengers can now receive extra savings when traveling throughout the Northeast with the lowest fares of the year, which combine 30 percent savings with the ongoing Saver Fares already offered on Acela and Northeast Regional (NER) trains, by booking before July 31 for travel through September 12, 2020. These fares are available with no blackout dates and exchanges and refunds processed upon customer request through August 31, 2020. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel.
“Replacing the century-old moveable Portal Bridge will eliminate delays and permit faster journeys for passengers on the Northeast Corridor. We deeply appreciate the strong partnership with NJ TRANSIT, the Federal Railroad Administration and the Federal Transit Administration on this critical project and thank Senators Schumer, Menendez, and Booker and the entire Congressional delegation of both states, Governors Murphy and Cuomo and all the elected leadership in both New Jersey and New York for their continued support and advocacy for finally fixing this critical single-point of failure on the nation’s busiest railroad.”