“After further review, Amtrak has determined to suspend the policy in question. It was never meant to be applied to this situation and we apologize for that mistake. We are glad it has all worked out and we were able to accommodate our customers’ trip. We will do better next time. We are America’s Railroad and we want to provide more trips, not fewer.”
NEW YORK – Amtrak and NJ TRANSIT today began their refresh of the Ticketed Waiting Area at New York Penn Station, the seating area for their customers at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including communal tables and seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a family area that will also feature a nursing mothers’ pod, the removal of the midpoint barrier, a new information desk and a second entrance offering easy access towards the 7th Avenue side of the Station.
“Amtrak’s Penn Station is the nation’s busiest transportation facility, the central hub of the Northeast Corridor, and an economic driver for the entire nation. After decades of LIRR, NJ Transit, and Amtrak service growth, the station’s tracks and platforms are now full for much of the day, limiting all three railroads’ ability to add trains in the future.
NEW YORK – Amtrak is continuing its Infrastructure Renewal Program at New York Penn Station throughout Winter 2020 as part of its ongoing maintenance program to improve the Station’s infrastructure operations performance and reliability. Unlike previous years, this round of renewal work will not require any reductions or modifications in service for Amtrak and NJ TRANSIT trains or impact customers. Long Island Rail Road trains will have minimal schedule modifications, however, as a result of this work.
PORTLAND, MAINE – In response to Governor Mills Executive Order for State Agencies to lead by example in reducing carbon emissions, the Northern New England Passenger Rail Authority (NNEPRA) announced a 15% discount on a for all Maine State Employees who use the Amtrak Downeaster for travel within or outside the State of Maine.
PORTLAND, ME – The Thanksgiving travel season will soon be underway and the Amtrak Downeaster is prepared to accommodate holiday travelers during the busiest travel week of the year. Tickets sell out quickly, so customers are encouraged to book reservations early.
Through continued investment in safety and the customer experience, Amtrak delivered its best operating performance in company history this past fiscal year. The company set new records for ridership, revenue, and financial performance on its path to achieve operational breakeven in fiscal year 2020.
NEW YORK – In response to customer demand during the busiest travel week of the year, Amtrak Acela (Boston – Washington, D.C.) and Northeast Regional (Boston – Virginia) services on the Northeast Corridor (NEC) will operate extended schedules with additional frequencies and capacity during Thanksgiving week to accommodate the surge of holiday travelers. Other services in the Northeast, including the Keystone Service, Pennsylvanian and Empire Service trains will operate full and extended schedules with additional frequencies and added capacity during the Thanksgiving week and require reservations in advance of travel.
NEW YORK – Amtrak is expanding its assigned seating program for customers traveling in Northeast Regional Business class. This long-requested offering, previously only available for Acela First class passengers, allows families, friends and colleagues to sit together. Seat assignment in Business class on Northeast Regional will begin on trains departing on or after Saturday, January 11, providing customers with Business Class reservations the ability to select their preferred seat.
Improvements to benefit customers and enhance overall travel experience
NEW BRUNSWICK – Governor Phil Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT CEO Kevin Corbett today announced the kickoff of fall 2019 construction work at four New Jersey train stations. These projects – a result of a reinvigorated relationship between NJ TRANSIT and Amtrak – demonstrate a joint commitment to improving the customer and travel experience throughout the state. Customers can expect to see improvements at New Brunswick, Trenton Transit Center, Princeton Junction, and Elizabeth Stations.