All Posts By

Jason Abrams

Amtrak: Delivering a New Standard of Travel

By | Commuter and State Partners, Company News and Statements, News, Safety, Services and Schedules, Travel August 11, 2020

WASHINGTON – Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey — from time of booking to the moment of arrival.

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Updates to Amtrak Service

By | Commuter and State Partners, Company News and Statements, News, Safety, Services and Schedules, Travel August 10, 2020

At this time, various states are undertaking specific safety precautions at stations for customers arriving from out of state. Check with each state for specific guidance. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days.

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Amtrak Expands Reserved Seating Offering for Acela Business Class Travelers

By | Company News and Statements, Customer Amenities, News, Travel July 28, 2020

WASHINGTON – Amtrak’s latest efforts to deliver a New Standard of Travel include the expansion of Reserved Seating (formerly Seat Assignment) to Acela Business Class customers for travel beginning Monday, August 3 with no extra fees. Reserved seating, one of several improvements Amtrak has made to enhance its cleaning and safety protocols, will allow travelers to view and select their seats before traveling, including those available in the Quiet Car, and provide a snapshot of the overall crowdedness of the train. Customers and employees are required to wear face masks or an alternative facial covering while in stations and onboard trains.

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Amtrak and NJ TRANSIT Open First Phase of the Refreshed Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News July 24, 2020

NEW YORK – Amtrak and NJ TRANSIT have completed the first phase of the Ticketed Waiting Area refresh at New York Penn Station and opened the space for customers today at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station.

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Amtrak Promotes New Technology, Contactless Travel, Physical Distancing and Other Safety Measures at New York Penn Station

By | Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety July 21, 2020

NEW YORK – To simplify and safeguard the travel experience, Amtrak wants to assure New York Penn Station (NYP) customers of its New Standard of Travel and strengthened commitment to safety by providing boarding information through push notification via the Amtrak app, increasing the number of personnel at the station in order to help customers and by adding additional cleanliness and convenience measures.

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Amtrak Guest Rewards Introduces First Ever Reward Travel Sale for Members

By | Customer Amenities, News, Sales and Deals, Travel July 14, 2020

WASHINGTON – Amtrak Guest Rewards (AGR) is launching its first-ever Reward Travel Sale, offering a 25 percent savings on point redemptions. Members can redeem their points between July 14 and 16 to take advantage of the sale and enjoy summer travel for fewer points. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel. Amtrak Guest Rewards members can also purchase additional points if they don’t have enough points for a trip. Sample trips include:

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What to Expect During Your Next Trip: 5 Ways Amtrak Is Delivering A New Standard of Travel

By | Company News and Statements, Customer Amenities, News, Travel July 13, 2020

WASHINGTON – With a new normal, comes a new way for consumers to travel – and with that new travel comes new standards to uphold. With a full-time medical director and public health and safety team, Amtrak has studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end.

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Amtrak Introduces Lowest Fares of 2020 for Acela and Northeast Regional Trains

By | News, Sales and Deals, Travel July 9, 2020

WASHINGTON – Amtrak passengers can now receive extra savings when traveling throughout the Northeast with the lowest fares of the year, which combine 30 percent savings with the ongoing Saver Fares already offered on Acela and Northeast Regional (NER) trains, by booking before July 31 for travel through September 12, 2020. These fares are available with no blackout dates and exchanges and refunds processed upon customer request through August 31, 2020. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel.

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Statement from Amtrak Senior Executive Vice President Stephen Gardner on Portal Bridge

By | Commuter and State Partners, Company News and Statements, Infrastructure, Stations and Facilities, News June 19, 2020

“Replacing the century-old moveable Portal Bridge will eliminate delays and permit faster journeys for passengers on the Northeast Corridor. We deeply appreciate the strong partnership with NJ TRANSIT, the Federal Railroad Administration and the Federal Transit Administration on this critical project and thank Senators Schumer, Menendez, and Booker and the entire Congressional delegation of both states, Governors Murphy and Cuomo and all the elected leadership in both New Jersey and New York for their continued support and advocacy for finally fixing this critical single-point of failure on the nation’s busiest railroad.”

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