Skip to main content

Media Contacts & Requests

Amtrak® Media Relations representatives provide information to and answer questions from members of the press via media@amtrak.com. They do not place advertising or handle customer inquiries.

Contact info below in the “Media Relations” tab are for use by members of the media only. Please use the tabs below to find the correct contact for marketing/advertising/sponsorship inquiries, commercial video/photo and real estate opportunities or customer relations feedback.

Amtrak’s corporate guidelines on photography and video recording, which includes definitions of what category you might qualify for, can be found here. Filming guidelines specific to the Moynihan Train Hall can be found here.

For real-time service information published 24/7 for trains in the Northeast Region operating from Virginia through Maine, follow @AmtrakNECAlerts. For information about all trains operating outside the Northeast Region, follow @AmtrakAlerts.

Media Contacts

Working press members should contact the media relations office via media@amtrak.com. A representative is available by phone 24 hours a day, 7 days a week to handle inquiries and provide information regarding railroad operating emergencies.

If you have a FOIA request, or would like to know more about Amtrak’s FOIA policy, please click here.

Permission to Photograph

Amtrak recommends that permission in advance for news reporting and professional photography on Amtrak trains, at stations or on other Amtrak property be obtained from Amtrak Media Relations. Reporters and photographers should contact the media relations office in their region. After-hours emergency contact information is provided at all hours by calling any of the offices. Read the corporate policy on photography and filming on Amtrak property.

Nights, Holidays & Weekends? (800) 562-1904

After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. After hours: 5:30 pm – 8:30 am local time, Monday through Friday and weekends.

News media should telephone regarding breaking news; media@amtrak.com is for routine contacts during regular business hours and is not ordinarily monitored nights, weekends and holidays.

All marketing/advertising inquiries should be sent to the following e-mail address: BrandManagement@amtrak.com. The appropriate contact will respond to your request.

Special Event, Filming and Photography Requests
Nationwide (Except the West Coast)
Linda Frankel, Senior Manager
(215) 349-1956
frankel@amtrak.com

West Coast
Alice Rose, Manager
(510) 238-4847
alice.rose@amtrak.com

Billboards, Advertising and Parking
Amanda Zimmerman, Manager
(215) 279-4948
Amanda.Zimmerman@amtrak.com

Retail
Linda Frankel, Senior Manager
(215) 349-1956
frankel@amtrak.com

All email inquiries should be directed to the Contact Us page on Amtrak.com and calls to the Contact Center at 1-800-872-7245. The Customer Relations Desk will direct inquiries to the appropriate office.