Amtrak® Media Relations representatives provide information to and answer questions from members of the press. They do not place advertising or handle customer inquiries.
Telephone numbers and addresses below are for use by members of the media only.
Working press members should contact the media relations office representing their region (see the map and listings below). A representative is available by phone 24 hours a day, 7 days a week to handle inquiries and provide information regarding railroad operating emergencies.
If you have a FOIA request, or would like to know more about Amtrak’s FOIA policy, please click here.
Permission to Photograph
Amtrak recommends that permission in advance for news reporting and professional photography on Amtrak trains, at stations or on other Amtrak property be obtained from Amtrak Media Relations. Reporters and photographers should contact the media relations office in their region. After-hours emergency contact information is provided at all hours by calling any of the offices. Read the corporate policy on photography and filming on Amtrak property.
Customers Relations Inquiries?
If you have questions or feedback regarding traveling with Amtrak, please visit the Contact Us page, or call 800-USA-RAIL (1-800-872-7245).
Advertising, Marketing & Other Inquiries?
If you have advertising issues, marketing proposals and inquiries for other Amtrak departments, please visit the Contact Us page, or call (202) 906-4020 to reach Amtrak headquarters in Washington, DC.
Nights, Holidays & Weekends? (800) 562-1904
After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. After hours: 5:30 pm – 8:30 am local time, Monday through Friday and weekends.
