WASHINGTON – With demand for Amtrak service at record levels, Amtrak will acquire new mainline passenger diesel locomotives from Siemens Mobility to replace its aging National Network locomotive fleet. These initial 75 locomotives will be used principally for Amtrak’s Long Distance train service, with options to purchase more, for use on some State Supported routes and for future growth.
South Station Acela Lounge Renamed as Metropolitan Lounge
BOSTON – Amtrak customers traveling in and out of Boston South Station can now enjoy the newly renovated and re-branded Metropolitan Lounge, as part of a larger Amtrak lounge station refresh initiative. Previously known as ClubAcela, the newly opened Metropolitan Lounge, still in its convenient location near the platforms for easy boarding access, features new carpeting, new and more comfortable seating, contemporary furniture designed to charge personal electronic devices and an updated welcome desk. Additional improvements include updated all-in-one touchless washbars in the restrooms, the restoration of historical lighting, and upgraded snacks and beverages.
Residents will ride Amtrak’s signature long-distance trains and share their experience on social; casting call now open
WASHINGTON – Amtrak has created #AmtrakTakeMeThere, a new social media residency program that showcases the diversity of Amtrak passengers and their unique train travel experiences. Instead of experiencing these stories on social media from the viewpoint of a professional travel blogger or influencer, Amtrak will highlight riders to tell their individual stories. Amtrak has launched an open casting call to find these unique riders, where users can share their stories and show how they use social media to engage their niche online community.
Will replace the current Solari Board in early 2019
PHILADELPHIA – Amtrak is set to replace its current Solari board at William H. Gray III 30th Street Station in Philadelphia (PHL) with a new, digital Passenger Information Display System (PIDS) that will help further its efforts to modernize the station. As part of the project, Amtrak is also replacing the display boards at each gate, the software that runs the displays, as well as the public address system and the platform displays all of which will now be ADA compliant.
WASHINGTON – Continuing financial improvements in recent years, Amtrak again posted record revenue and earnings for its fiscal year, which ended Sept. 30, 2018. Strong management and improved product delivery and customer service led the company to its best operating performance in company history, despite challenges during the year. Preliminary results for Fiscal Year 2018 are:
Operating Earnings: ($168.0 million) – best Amtrak operating performance to date, improved 13.3 percent over FY 2017 total of $193.7 million
Ridership: 31.7 million customer trips –steady year-over-year, with growth offset by reductions due to service disruptions
Total Revenue1: $3.38b illion – increased 2.2 percent over FY 2017
Capital Investment1, : $1.46 billion – the highest level of capital investment in recent Amtrak history
Amtrak welcomes Amazon HQ2 to the northeast. With the selection of locations in New York City and Northern Virginia, Amtrak stands ready to provide Amazon employees and all customers with an unparalleled travel experience.
Amtrak has established plans underway to refresh trains, enhance Wi-Fi connectivity, upgrade facilities and improve the onboard experience. Also, Amtrak is investing in the future of rail by redefining the customer experience on the Northeast Corridor, both in station and on board.
By 2021, we’ll be introducing new high-speed trainsets along the Northeast Corridor—the next generation of Acela® Express. This new service will provide world-class accommodations and amenities, along with a smoother and even more comfortable ride.
Provides real-time navigation and train and station information, streamlining commuter transit
NEW YORK – Amtrak has upgraded FindYourWay, its free, real-time customer information app for exclusive use inside New York Penn Station on iOS and Android. In addition to helping passengers find gates, exits, ATMs, and restaurants throughout the station and providing wayfinding functionality in the Amtrak concourse, the app now includes several new features.
WILMINGTON – In anticipation of the busiest travel week of the year, Amtrak is accommodating the surge of holiday travelers with increased capacity on the Keystone Service (New York – Philadelphia – Harrisburg corridor) as well as the Pennsylvanian (New York – Philadelphia – Pittsburgh). All Pennsylvanian and Keystone Service trains require reservations from Nov. 20 – Nov. 25. Reservations will not be required for monthly and ten-ride ticket holders. On Thanksgiving Day, Keystone Service trains will operate according to a Saturday schedule.
PORTLAND, Maine – The Northern New England Passenger Rail Authority (NNEPRA), managing agency of the Amtrak Downeaster passenger rail service, has announced more train service to Freeport and Brunswick beginning Monday, November 12, 2018.
Currently, the Downeaster operates five (5) round-trips each day between Portland and Boston, with three (3) of those round-trips extending to Freeport and Brunswick. Beginning November 12, two (2) additional round trips will serve Freeport and Brunswick on weekdays (5 round trips total), with one additional trip on weekends (4 round-trips total).
PORTLAND, ME. – Just in time for the holiday travel season, the Amtrak Downeaster will be expanding weekday service of all trains to Freeport and Brunswick, Maine; four of five daily round trips will serve Freeport and Brunswick on weekends. Currently, the Downeaster makes five daily round trips between Portland and Boston with only three extending to Freeport and Brunswick.