Amtrak Enhances Mobile App to Improve the Travel Experience

Customer feedback fuels key upgrades

WASHINGTON – Amtrak has introduced significant updates to its mobile app, making travel easier and more convenient for customers. Available on iOS and Android, these enhancements offer exciting improvements and deliver even more value for guests as they navigate their journeys.

“Understanding our customers are constantly on the go, Amtrak is committed to continually improving and expanding our mobile platform,” said Amtrak Executive Vice President and Chief Commercial Officer Eliot Hamlisch. “We’ve listened to our customers and improved the Amtrak app’s design and functionality for a better experience. These new updates make it even easier for customers to focus on their journey, with more convenient access to tickets, train status, and more while they’re on-the-go.”

Since every minute counts for Amtrak customers, the latest version of the Amtrak app includes exciting improvements:

• Train Status and Schedule Adjustments: Customers now have easier access to their train status. Available on active trips (within 24 hours), train status and schedule adjustments will display on the reservation when the screen launches.
• Station-to-Station Train Tracker: Shows how the train is progressing in relation to stations along its route. The tracker is also available on Amtrak.com.
• Upfront Seat Selection: Customers can now choose their preferred seat during the booking process. Available on trains with assigned seating, customers can enjoy this convenience on all Acela trains as well as Business Class on the Northeast Regional, Palmetto, Vermonter, and Carolinian.
• New My Trips Tab: Customers can access active trips on a single, convenient screen. Active trips will automatically show if there is a reservation that day. My Trips also allows customers to tap between active, upcoming, and past trips.
• Flexible Trip Modification: Customers can modify part of their trip through the mobile app. This new feature makes adjusting travel even easier while keeping the best available fares.
• Redesigned Home Screen: The prior home screen combined content and promotions with tickets. After customers indicated they prefer tickets separated from marketing messaging, Amtrak listened and made it a reality.

This app update is at the heart of ‘Retrain Travel’, which encourages consumers to reimagine their approach to travel. This includes enhancing the guest experience for an unforgettable journey on America’s Railroad.

The Amtrak app is available on iOS and Android. Visit amtrak.com/mobile for additional information.