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Service Alert:December 22, 2024 7:00 PMDelays along the Northeast Corridor

Honoring Your Trust

Amtrak upgraded its technology, fleet, stations and processes to make travel as seamless and safe as possible, including requiring that all of our employees are vaccinated. We have made upgrades to the Amtrak app, where customers can book, get boarding information, and check train status from a mobile device and receive real-time information before boarding. We’ve also focused on making the experience touch free, including contactless boarding, scanning tickets directly from the Amtrak app and the installation of new Amtrak kiosks throughout the country.

Amtrak continues to evaluate current practices and launch new initiatives to support personal safety. Amtrak complies with all applicable city, state and federal ordinances in our stations and at our Metropolitan Lounges across the country, including requiring proof of vaccination status for indoor dining and entering our Metropolitan Lounges where required. For more information, follow Amtrak on social media, sign up for Amtrak Guest Rewards and visit Amtrak.com/coronavirus to stay updated on the latest news and important information on our services.

More information and multimedia assets about all of Amtrak’s enhanced health and safety measures can be found below.

General Information

  • We’re Honored You Trust Us On Your Journey
    • Explore how Amtrak is setting a new standard of travel with enhanced safety and cleaning measures to the Amtrak travel experience – from beginning to end – for the safety and health of our people and travelers.

Partnerships

  • Amtrak Partners With RB, The Makers of Lysol®, To Further Strengthen Hygiene Protocols
    • As part of this partnership, germ-kill experts and microbiologists from RB, the makers of Lysol, will help Amtrak strengthen its comprehensive disinfection protocols for Amtrak trains, stations and Metropolitan Lounges. The partnership is in stations served by the Northeast Corridor and Pacific Surfliner trains, before expanding across the Amtrak network.
  • George Washington University Advises Amtrak on Pandemic Response
    • Amtrak has engaged the Department of Environmental and Occupational Health at the George Washington University Milken Institute School of Public Health (GW Milken Institute SPH) to provide ongoing technical expertise and guidance to enhance Amtrak’s comprehensive coronavirus pandemic response.

Amenities 

  • New – Enhanced Cleaning
    • Amtrak has enhanced cleaning frequency and retrofitted protective plastic barriers where necessary. Commonly used surfaces in stations such as door handles, counter tops, seating areas and Quik-Trak kiosks are cleaned with EPA-registered disinfectants.
  • New Standard of Travel – Enhanced Cleaning
    • Amtrak is following industry recommendations for deep cleaning and sanitizing of its trains prior to service, with additional en-route cleaning to disinfect restrooms and frequently touched surfaces along the journey.
  • Amtrak Welcomes Customers
    • Amtrak continues to deliver on a new standard of travel and will help customers travel safely and comfortably via enhanced cleaning protocols on board and in stations.
  • Amtrak’s Air Filtration System
    • Did you know our air filtration system cycles air 44 times an hour to keep air on board fresh? Watch to learn how our air filtration system is setting the new standard of travel.
  • Did You Know? How Amtrak Delivers A New Standard of Travel
    • A series of videos:
      • Cleaning video – Watch as Conductor Brittany explains how Amtrak has enhanced cleaning and disinfecting protocols at stations and on board our trains.
      • Contact free travel video – No touch? No problem. Watch to learn how you can book your next trip on Amtrak contact-free.
      • Air quality video – Watch as employee Chad explains how Amtrak keeps the air onboard the train fresh.
      • Limited capacity – Learn about Amtrak’s real-time look at seat availability
  • Face Covering Required
    • Amtrak requires all customers and employees wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at all times while onboard and in stations unless actively eating or drinking while stationary and maintaining appropriate physical distancing.
  • Amtrak Cleaning Trains – Video
    • B-roll footage of Amtrak crews cleaning the interior of our trains.
  • Ready for You
    • When you’re ready to travel again, you can be confident in knowing that we will be ready for you.
  • Face Coverings – On Trains, At Stations and Platforms
    • Various photos of customers and employees on trains, at stations and platforms complying with our face covering requirement. Please note, none are wearing neck gaiters, open-chin triangle bandanas and masks containing valves, mesh material or holes of any kind, as those do not qualify as acceptable face coverings based on guidance from health authorities.
  • Amtrak Promotes Physical Distancing
    • Signage has been displayed at our busiest stations to indicate safe distances in high traffic areas. In addition, protective plastic barriers have been installed at customer counters at our busiest stations.
  • Amtrak Crews Cleaning Trains
    • Amtrak is following industry recommendations for deep cleaning and sanitizing of its trains prior to service, with additional en-route cleaning to disinfect restrooms and frequently touched surfaces along the journey.