Amtrak Investing in the Auto Train Customer Experience

Changes to debut by January 2020

WASHINGTON – Amtrak will introduce a series of enhancements on the Auto Train during the next six months. This train offers daily, non-stop service from Lorton, Va. (near Washington, D.C.), and Sanford, Fla. (near Orlando). Customers can skip I-95 and travel with their vehicles, including cars, vans, SUVs, motorcycles, and even small boats or jet-skis.

Customers in the Sleeping Car will notice enhancements such as upgraded towels and bed linens and other pleasantries in each room. The dining car will feature a new menu and the addition of complimentary wine to the dinner service. This complimentary dinner service will become an exclusive amenity to Sleeping Car customers beginning on Jan. 15, 2020.

Amtrak will also expand the availability of every Sleeping Car accommodation — Roomette, Bedroom, Family Bedroom and Accessible Bedroom — to meet the demand for this class of service.

Coach customers will continue to take advantage of low fares and can choose from new dining options with the debut of the Cross-Country Café. Beginning on Jan. 15, 2020, the new menu will offer more meals, snacks and beverages for sale. At that time, Coach class tickets will no longer include complimentary dinner service. Coach customers will receive a complimentary continental breakfast prior to arrival at the Amtrak stations in Lorton, Va., or Sanford, Fla.

For all customers, food trucks will be on-site in Lorton, Va., and Sanford, Fla., to offer a variety of dining options before their journey begins.

“These upgrades represent an investment in improving the travel experience on this one-of-a-kind train,” Amtrak President and CEO Richard Anderson said. “Our continued success depends on increasing customer satisfaction by upgrading sleeping accommodations, keeping Coach as an affordable option and providing more choice in food options in the station and onboard.”

By the start of 2020, customers can take advantage of additional offers to travel on the Auto Train:

• Share Fares will be available for travel with up to three companions. The discount will be up to 70% for a group of four and apply to select departures
• The Oversized Vehicles fare will be available for minivans, full-size pick-up trucks and SUVs with three or more rows. This option will allow customers to pack more into their vehicle.
• Amtrak Guest Rewards Select Executive members will receive a complimentary priority offload coupon as part of their tier member benefits.