Improved customer experience at new station coincides with recent enhancements at New York Penn Station
NEW YORK – As part of its 50th anniversary, Amtrak, in partnership with Empire State Development (State of New York), has expanded its footprint in New York City with the opening of Moynihan Train Hall, located inside the Farley Post Office building, between 31st and 33rd Street directly across 8th Avenue from New York Penn Station. The new station, combined with recent improvements to New York Penn Station, will relieve crowding, improve passenger comfort and security, and offer an enhanced facility that will better serve Amtrak’s Northeast Corridor (NEC) and long-distance travelers, and commuter rail passengers.
“Moynihan Train Hall represents Amtrak’s commitment to offering the best possible travel experience,” said Amtrak CEO Bill Flynn. “Between the improved passenger comfort and security, the new amenities and enhanced accessibility features, this is the type of train station that the late Senator Moynihan always envisioned for New York City travelers.”
Moynihan Train Hall includes large, spacious areas for customers to explore and physical distance from others, accessible features that cater to the needs of all Amtrak customers, state-of-the-art technologies to improve the boarding experience using the free customer WiFi throughout the station, a large boarding concourse that features a sky lit atrium approximately the size of the Grand Central Terminal’s Main Hall, a new reserved customer waiting room, Red Cap Service, and a new, flagship premium Metropolitan Lounge, providing select travelers with a high-quality experience, including expanded food and beverage offerings.
“Amtrak’s Moynihan Train Hall will deliver the world-class rail travel experience our customers deserve when traveling to and from this incredible city. The beautiful vistas, modern design, new amenities and enhanced accessibility features showcase the kinds of improvements Amtrak is undertaking across our network,” said Amtrak Board Chair Tony Coscia. “Amtrak dreamed up this plan 35 years ago and we deeply thank the Governor, Senator Schumer and the New York Congressional delegation, and all our partners for helping to make it a reality.”
Amtrak has implemented several improvements to New York Penn Station over the past year as it advances its plan to modernize stations, infrastructure, and trains on the Northeast Corridor. This includes promoting new technology, contactless travel, physical distancing and other safety measures, completing its refresh of the Ticketed Waiting Area for Amtrak and NJ TRANSIT customers, new LED lighting in the Rotunda area, the installation of an Ultraviolet Germicidal irradiation (UVGI) system in one of the Heating, Ventilation and Air-Conditioning (HVAC) units in the Amtrak concourse, refreshed platforms and new wayfinding signage, and continued work on the Infrastructure Renewal program.
Moynihan Train Hall and New York Penn Station will operate as one complex with Amtrak’s full-service offerings available in Moynihan Train Hall between 5:00 a.m. and 11:00 p.m., (closed overnight between 1:00 a.m. and 5:00 a.m.). New York Penn Station will remain accessible 24/7 as a self-service station, with minimal staff support and limited concourse operations between 1:00 a.m. and 5:00 a.m. when Moynihan is closed. Tracks 5-16 can be accessed from the Moynihan Train Hall main concourse, as Tracks 1-4 will be available at New York Penn Station. Moynihan Train Hall will also serve the new Acela fleet, set to debut next year. Additional partners Amtrak worked with on the Moynihan Train Hall include Gov. Cuomo and Senator Schumer, the New York Congressional delegation, Long Island Rail Road, Metropolitan Transportation Authority, Port Authority of New York and New Jersey, the Related Companies, and Vornado Realty Trust.
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