“After further review, Amtrak has determined to suspend the policy in question. It was never meant to be applied to this situation and we apologize for that mistake. We are glad it has all worked out and we were able to accommodate our customers’ trip. We will do better next time. We are America’s Railroad and we want to provide more trips, not fewer.”
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Service Adjustment Update: As of 6:28 PM ET, customers impacted by the service disruption between Boston (BOS) - New Haven (NHV) and between New York (NYP) - Washington (WAS) are encouraged to board the next available service to their destination.
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Service Adjustment Update: As of 5:56 PM ET, Acela 2163 is canceled between New York (NYP) and Washington (WAS). Customers will be accommodated on the next available service. We sincerely apologize for any inconvenience this has caused.
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