Monthly Archives

November 2018

Amtrak Launches #AmtrakTakeMeThere Social Media Residency Program

By | Company News and Statements, Customer Amenities, News, Travel November 30, 2018

Residents will ride Amtrak’s signature long-distance trains and share their experience on social; casting call now open

WASHINGTON – Amtrak has created #AmtrakTakeMeThere, a new social media residency program that showcases the diversity of Amtrak passengers and their unique train travel experiences. Instead of experiencing these stories on social media from the viewpoint of a professional travel blogger or influencer, Amtrak will highlight riders to tell their individual stories. Amtrak has launched an open casting call to find these unique riders, where users can share their stories and show how they use social media to engage their niche online community.

Read More

Amtrak to Install New, State-of-the-Art Digital Board at William H. Gray III 30th Street Station as Part of Station Modern Makeover

By | Infrastructure, Stations and Facilities, News, Travel November 30, 2018

Will replace the current Solari Board in early 2019

PHILADELPHIA – Amtrak is set to replace its current Solari board at William H. Gray III 30th Street Station in Philadelphia (PHL) with a new, digital Passenger Information Display System (PIDS) that will help further its efforts to modernize the station. As part of the project, Amtrak is also replacing the display boards at each gate, the software that runs the displays, as well as the public address system and the platform displays all of which will now be ADA compliant.

Read More

Amtrak Chicago Union Station Great Hall Project Completed

By | Infrastructure, Stations and Facilities, News November 29, 2018

Customers of Amtrak, Metra and other users of Chicago Union Station today enjoyed a holiday lighting ceremony like no other in the station’s 93-year history, showing off a Great Hall painted in its original colors, made brighter by a restored skylight and improved lighting accenting the historic space that has been Chicago’s front door since 1925.

Read More

Amtrak Returns for Third Year with “Track Friday Sale”

By | Commuter and State Partners, News, Sales and Deals, Travel November 23, 2018

30 percent discounts available nationwide through Cyber Monday

WASHINGTON – This year, there’s no better gift than the gift of train travel as Amtrak has announced its third “Track Friday Sale,” offering customers a Black Friday sale for travel on most Amtrak routes throughout the country. Giving customers the gift of an experience and memories that can be kept for a lifetime, the Amtrak “Track Friday Sale” follows the success of last year’s promotion.

Read More

Amtrak Sets Revenue and Earnings Records Delivers Best Operating Performance in Company History

By | Commuter and State Partners, Company News and Statements, Infrastructure, Stations and Facilities, News November 16, 2018

WASHINGTON – Continuing financial improvements in recent years, Amtrak again posted record revenue and earnings for its fiscal year, which ended Sept. 30, 2018. Strong management and improved product delivery and customer service led the company to its best operating performance in company history, despite challenges during the year. Preliminary results for Fiscal Year 2018 are:

Operating Earnings[1]: ($168.0 million) – best Amtrak operating performance to date, improved 13.3 percent over FY 2017 total of $193.7 million
Ridership: 31.7 million customer trips –steady year-over-year, with growth offset by reductions due to service disruptions
Total Revenue1: $3.38b illion – increased 2.2 percent over FY 2017
Capital Investment1, [2]: $1.46 billion – the highest level of capital investment in recent Amtrak history

Read More

Amtrak Statement on Amazon HQ2 in NYC and Northern Virginia

By | Company News and Statements, News November 13, 2018

Amtrak welcomes Amazon HQ2 to the northeast. With the selection of locations in New York City and Northern Virginia, Amtrak stands ready to provide Amazon employees and all customers with an unparalleled travel experience.

Amtrak has established plans underway to refresh trains, enhance Wi-Fi connectivity, upgrade facilities and improve the onboard experience. Also, Amtrak is investing in the future of rail by redefining the customer experience on the Northeast Corridor, both in station and on board.

By 2021, we’ll be introducing new high-speed trainsets along the Northeast Corridor—the next generation of Acela® Express. This new service will provide world-class accommodations and amenities, along with a smoother and even more comfortable ride.

We’re also upgrading our infrastructure with significant station expansion and modernization efforts in New York and Washington, D.C., and improved track capacity and ride quality along the Northeast Corridor. All of this is being done to make Amtrak the smarter way to travel.

The value of passenger rail to customers and communities is growing, and we look forward to Amazon joining us for the journey.

Amtrak Offers 20 Percent Savings in Honor of Veterans Day

By | Commuter and State Partners, News, Sales and Deals, Travel November 9, 2018

Veterans and active military can book now to save 20 percent for travel nationwide

WASHINGTON – In honor of our nation’s Military Veterans, Amtrak is offering 20 percent off travel to veteran and active military officers. Between Friday, November 9 and Tuesday, November 13, all veterans and active military personnel can purchase discounted tickets on Amtrak.com. The sale is valid for travel between November 27 and May 31, 2019. For savings, use promo code “V111” and select passenger type “F” when purchasing. There are no blackout dates.

Read More

Amtrak Updates New York Penn Station FindYourWay App for Long Island Railroad and NJ TRANSIT Customers

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News November 8, 2018

Provides real-time navigation and train and station information, streamlining commuter transit

NEW YORK – Amtrak has upgraded FindYourWay, its free, real-time customer information app for exclusive use inside New York Penn Station on iOS and Android. In addition to helping passengers find gates, exits, ATMs, and restaurants throughout the station and providing wayfinding functionality in the Amtrak concourse, the app now includes several new features.

Read More

Amtrak Schedules Extra Capacity for Pennsylvanian and Keystone Service to Prepare for Thanksgiving Travel

By | News, Services and Schedules, Travel November 6, 2018

WILMINGTON – In anticipation of the busiest travel week of the year, Amtrak is accommodating the surge of holiday travelers with increased capacity on the Keystone Service (New York – Philadelphia – Harrisburg corridor) as well as the Pennsylvanian (New York – Philadelphia – Pittsburgh). All Pennsylvanian and Keystone Service trains require reservations from Nov. 20 – Nov. 25. Reservations will not be required for monthly and ten-ride ticket holders. On Thanksgiving Day, Keystone Service trains will operate according to a Saturday schedule.

Read More