Customer-centric focus drives historic performance
WASHINGTON – Underscoring the growing demand for Amtrak across the United States, the company closed Fiscal Year 2025 (FY25) with record ridership and revenue – marking another year of growth and strong performance. These results were achieved alongside improvements in the customer experience, reinforcing Amtrak’s commitment to quality service as the foundation for future growth.
“Amtrak’s operational success is not just about moving more people — it’s about moving them better,” said Amtrak President Roger Harris. “These results show what’s possible when we lead with purpose. By prioritizing reliability and the customer experience, we’re laying the foundation for the next generation of passenger rail in America.”
“Amtrak’s growth is a preview of what’s possible when everyone is working together to help get the American people where they need to go,” said U.S. Transportation Secretary Sean P. Duffy. “Faster trains, more affordable service, and extended routes are opening up a new era of American rail. The best is yet to come as we continue to build big, beautiful infrastructure to support this bright future of transportation.”
Amtrak provided 34.5 million customer trips – setting all-time records for both ridership and revenue for the second consecutive year. Through deliberate planning and thoughtful execution, Amtrak increased network capacity by 4.3% despite the challenges of an aging fleet – and customers responded with a strong demand for quality service, driving revenue that outpaced ridership.
Preliminary results for FY25 (Oct. 2024 – Sept. 2025) include:
- Ridership: 34.5 million customer trips, a 5.1% increase over FY24 and an all-time record
- Adjusted Ticket Revenue: $2.7 billion – a first in Amtrak’s history and 10.4% higher year-over-year
- Total Operating Revenue 1: $3.9 billion, a 9.1% increase over FY24
- Customer On-time Performance: Northeast Regional trains reached their highest on-time performance in recent years this September
- Customer Service: Surpassed systemwide customer service goals, with historical bests in Wi-Fi, food and beverage, train status communications, and station signage
- Miles Traveled: Amtrak passengers logged 6.9 billion miles in FY25, a new all-time high
- New Services, New Trains: Made history with the launch of Amtrak Mardi Gras Service along the Gulf Coast and NextGen Acela on the Northeast Corridor; Borealis service drew over a quarter million riders in the Midwest since its FY24 debut
- Capital Investments: Record $5.5 billion – up nearly 25% year-over-year – in major projects and state-of-good-repair initiatives
- Adjusted Operating Earnings 2: Improved by 15.1% over FY24 to ($598.4 million), on track to achieve train operational profitability by FY28
Running a Great Railroad
Throughout FY25, Amtrak focused on running a great railroad – delivering reliable, high-quality service that earned customers’ trust. On-time performance closed the year on a high note with September showing the strongest gains thanks to a strong focus on operational performance, improved infrastructure reliability, and better scheduling. New car wash facilities in Seattle, Boston, New Orleans, and Chicago boosted cleanliness, while faster terminal turn times and improved communications enhanced the travel experience. These efforts reflect Amtrak’s commitment to listening to customers and investing in solutions that matter.
Millions on the Move
Amtrak experienced unprecedented demand across its network, serving more riders than ever before. This surge was felt across all service lines: the convenience and frequency of the Northeast Corridor continued to drive financial performance, State Supported services such as the Pacific Surfliner, Amtrak Cascades, Borealis, and Empire Service achieved record gains, and Long Distance routes saw increased capacity and strong ridership on iconic trains like the California Zephyr, Sunset Limited, and Coast Starlight. Amtrak Guest Rewards also surpassed 20 million enrolled members, who now represent over half of all riders.
The Network Grows
To meet the rising demand for train travel, Amtrak expanded its network by introducing new service and expanding options across the country. Amtrak Mardi Gras Service launched between Mobile, Ala. and New Orleans, carrying over 18,000 riders in its first month and restoring Gulf Coast service for the first time in nearly 20 years. Borealis service between the Twin Cities and Chicago carried nearly a quarter million riders in its first full year – fueling a 227% year-over-year surge in corridor ridership since its FY24 launch.
Trains Transformed
Fleet modernization accelerated with the launch of NextGen Acela, America’s newest high-speed train, which welcomed more than 60,000 riders in its first month of service. This milestone is part of a broader transformation that includes the shipment of the first Airo trainset from Siemens’ Sacramento facility for testing in Pueblo, Colo., the rollout of new Long Distance locomotives, and interior upgrades across the Superliner fleet.
Building What Moves Us
Amtrak invested a record $5.5 billion in FY25 capital projects – a 24% increase over the previous year. This includes $1.1 billion for track, catenary, signal, and structural maintenance, plus progress on major bridge, tunnel and station projects like the Portal North Bridge, Connecticut River Bridge, East River Tunnel, and William H. Gray, III 30th Street Station in Philadelphia. Rail yard upgrades to support the new Airo fleet advanced in Seattle and along the East Coast. Station modernization and Americans with Disabilities Act (ADA) compliance efforts, which included more than $182 million invested in FY25 alone, continued nationwide—making rail travel more accessible to millions.
Full Speed Ahead
Looking ahead, Amtrak will continue rolling out NextGen Acela, debut Airo trains, and continue delivering reliable and customer-focused service. Strong financial performance in FY25 keeps Amtrak’s passenger trains on track to achieve operational profitability by FY28.
[1] Includes payments from state partners for State Supported routes
[2] Unaudited
QUICK VIEW
🚆 Driving Growth Through Service Expansion and Ridership
🚄 Modernizing the Fleet & Launching New Trains
🌟 Elevating the Customer Experience
💪 Strengthening Service Reliability
🎯 Accelerating Brand Innovation
🤳 Powering Progress with Digital Technology
🏗️ Advancing Infrastructure Projects
🚇 Restoring Bridges & Tunnels for the Future
🚧 Enhancing Reliability with New Maintenance Facilities
🏦 Transforming Stations for the Future
♿ Expanding Accessibility for All Passengers
🦺 Delivering a Strong Safety Culture
👥 Bolstering Leadership, Talent & People
FY25 ACCOMPLISHMENTS
🚆Driving Growth Through Service Expansion and Ridership
- Welcomed more than 60,000 riders aboard NextGen Acela trains in the first month of service.
- Launched new Amtrak Mardi Gras Service between Mobile, Ala. and New Orleans, restoring Gulf Coast passenger rail after 20 years.
- Carried over 18,000 passengers on the twice-daily round-trip service during its first month.
- Introduced additional Pacific Surfliner frequencies, providing better connections on the busiest State Supported intercity passenger rail route in the nation.
- Surpassed one-million riders on Capitol Corridor for the second consecutive year, with 1.13 million passengers in FY25 – a 10% increase over the prior year.
- Expanded Capitol Corridor service, offering more peak-period departures between Sacramento and Oakland, as well as Oakland and San Jose.
- Surpassed expectations in the Borealis’ first full year of service, carrying over 213,000 riders.
- Celebrated a historic milestone on the Downeaster, surpassing 10 million riders since its inaugural trip in 2001.
- Broke ground on the New River Valley Rail Project in Christiansburg, Va., which will extend Amtrak Virginia service from Roanoke and restore passenger rail to the region for the first time since 1979.
- Expanded Winter Park Express service to five days a week to meet the rising demand for travel between Denver and Fraser, Colo.
🚄 Modernizing the Fleet & Launching New Trains
- Welcomed guests aboard America’s high-speed NextGen Acela trains, now operating on the Northeast Corridor.
- Shipped the first Airo trainset from the Siemens Sacramento facility to begin testing in Pueblo, Colo.
- Achieved 87% completion for the Superliner Refresh Program, enhancing comfort and amenities for Long Distance customers.
- Continued deployment of new, faster ALC-42 diesel locomotives for Long Distance trains.
🌟 Elevating the Customer Experience
- Surpassed systemwide customer service goals across Northeast Regional, State Supported, and Long Distance services, with historical bests in Wi-Fi, food and beverage, train status communications, and station signage.
- Launched Cart Service and Grab & Go options on NextGen Acela, expanding onboard food and beverage offerings for customers.
- Introduced new upgrades to the Acela First Class experience, including refreshed plates and service ware as well as a rotating selection of signature dishes.
- Launched a new seasonal menu in collaboration with STARR Restaurant Group – led by James Beard Award-winning restaurateur Stephen Starr – exclusively available in Acela First Class.
- Expanded access to the Metropolitan Lounge network with a new Single Visit Pass, available for Coach Class guests at all locations.
- Introduced major updates to the Amtrak mobile app, enhancing value and ease for guests throughout their journeys.
- Improved customer engagement through implementation and integration of enhanced customer notifications and automated alerts.
- Implemented Wi-Fi enhancements as part of the NextGen Acela rollout, elevating connectivity performance for passengers.
💪 Strengthening Service Reliability
- Delivered a successful summer of service for Amtrak and NJ TRANSIT customers following $40 million in infrastructure upgrades between Trenton, N.J. and New York Penn Station – including the replacement of nearly 2,000 hardware components.
- Replaced catenary wires and upgraded electrical systems at Dock Bridge to enhance summer reliability.
- Supported the Department of Justice in a landmark federal case against Norfolk Southern Railway to enforce Amtrak’s rights to “preference” over freight traffic. Resulted in a favorable settlement and compliance agreement to ensure improved network performance.
🎯 Accelerating Brand Innovation
- Debuted the new brand campaign ‘Retrain Travel’, encouraging consumers to rethink how they travel and avoid the stress of flying and driving.
- Launched the first-ever line of Trak Suits alongside the NextGen Acela, with the release timed to coincide with New York Fashion Week.
- Reached a historic milestone, welcoming the 20 millionth enrolled member to Amtrak Guest Rewards. This achievement came as Amtrak Guest Rewards members make up over half of Amtrak’s ridership.
- Teamed up with Crayola to create fun-filled experiences to inspire creativity and exploration, featuring special offers and vibrant locomotive designs.
- Collaborated with DreamWorks Animation’s Gabby’s Dollhouse to inspire family-friendly travel and create joyful memories across Amtrak’s 500+ destinations.
🤳 Powering Progress with Digital Technology
- Deployed a mobile maintenance application to improve efficiency and optimize performance for NextGen Acela
- Deployed crew optimization tools to enhance staffing efficiency and maintain optimal onboard coverage.
🏗️ Advancing Infrastructure Projects
- Continued advancing Amtrak’s largest-ever capital improvement program with strong support from the Federal Railroad Administration.
- Aligned with stakeholders to improve project delivery and drive cost efficiency.
- Convened with dozens of leading industry partners – representing over 100,000 American workers across all 50 states – to highlight hundreds of major rebuilding projects Amtrak and its partners are delivering nationwide.
🚇 Restoring Bridges & Tunnels for the Future
- Advanced the Portal North Bridge Project, in partnership with NJ TRANSIT where the final arch has been installed. Work is advancing in preparation for the first train to operate over the new bridge in FY26.
- Completed the first year of construction for the Connecticut River Bridge with key components fabricated at sites throughout the country, including Florida, Alabama, Pennsylvania, and others.
- Launched the East River Tunnel Rehabilitation Project, with the first of two tubes nearing halfway completion. The first tunnel is scheduled to return to service in Summer 2026, after which work will begin on the second tube.
- Made significant progress on the B&P Tunnel Replacement Program, including work to replace the first of five roadway bridges.
- Announced a revised plan alongside the U.S. Department of Transportation to complete the Dock Bridge Rehabilitation Project faster and more efficiently.
- Advanced the Hudson Yards Concrete Casing Project past its halfway mark.
- Completed one of New York City’s largest continuous concrete pours, using 420 trucks and over 4,600 cubic yards of concrete.
- Began value engineering analyses with the Federal Railroad Administration on the Sawtooth Bridges, Susquehanna River Bridge, and B&P Tunnel Replacement projects, identifying ways to improve efficiencies and reduce costs.
🚧 Enhancing Reliability with New Maintenance Facilities
- Began construction for new maintenance facilities in Seattle, Boston, Philadelphia, and Washington, D.C. with investments supporting the rollout of new Airo trainsets on the Amtrak Cascades, Northeast Regional, and over a dozen additional routes.
- Awarded a design-build contract for Sunnyside Yard in New York City and advanced planning for a new facility in Rensselaer, NY.
- Progressed planning to upgrade layover sites outside the Northeast Corridor, including Savannah, Ga.; Brunswick, Maine; Eugene, Ore.; Pittsburgh, Pa.; Newport News, Va.; and others.
🏦 Transforming Stations for the Future
- Enhanced the customer experience at Washington Union Station in partnership with the USDOT, helping travelers move safely and smoothly. Improvements included signing over a dozen new retailers, boosting Amtrak Police presence, launching station refresh and cleanliness initiatives, and strengthening overall operations.
- Advanced restoration and renovation at Philadelphia’s Gray 30th Street Station to enhance the experience for Amtrak, SEPTA, and NJ TRANSIT passengers.
- Commenced work with the U.S. Department of Transportation to transform New York Penn Station into an iconic, world-class facility.
- Added a new track and platform at Washington Union Station – the completed project expanded capacity and improved operational flexibility for both Amtrak and Virginia Railway Express customers.
- Celebrated 100 years of legacy and progress at Chicago Union Station with major transformation planned through the Chicago Hub Improvement Program.
- Partnered with the Port Authority of New York and New Jersey, along with other partners, to begin construction on the Newark Airport Station Access Project.
♿ Expanding Accessibility for All Passengers
- Brought 19 stations into ADA compliance, with 50 more targeted for completion in FY26. Advanced 145 station designs and 70 construction projects as part of Amtrak’s commitment to achieving full accessibility by 2029.
- In partnership with the Federal Railroad Administration and in cooperation with the Town of Westport, NY, and the Canadian Pacific Kansas City Railway, completed accessibility improvements to the Westport Station, as part of a $3 million investment from Amtrak to upgrade the customer experience.
- Continued advancing critical improvements at Latrobe and Greensburg stations – two historic train stations located in western Pennsylvania.
- Continued upgrading the Lancaster Station in coordination with PennDOT, implementing key safety and efficiency enhancements to improve access and functionality.
- Partnered with Be My Eyes to launch a pilot program, offering live visual support to blind and low-vision passengers.
🦺 Delivering a Strong Safety Culture
- Delivered year-over-year improvements across all primary safety metrics.
- Achieved a record year for voluntary reporting through the Amtrak Voluntary Safety Reporting System, with over 1,400 reports submitted – up 77% from the previous year.
- Increased participation reflects broader visibility into safety issues and signals a maturing safety culture.
- Partnered with Operation Lifesaver and hundreds of law enforcement agencies and first responders nationwide for Operation Clear Track during See Tracks? Think Train!
- Marked the first-ever ENS Sign Awareness Day – shining a spotlight on the lifesaving blue and white Emergency Notification System (ENS) signs located at every rail crossing.
👥 Bolstering Leadership, Talent & People
- Named Costin Corneanu Executive Vice President, Chief Financial Officer.
- Completed transition of Byl Herrmann to Chief Legal and Human Resources Officer & Corporate Secretary.
- Promoted Ken Altman to Vice President, Government Affairs and Corporate Communications.
- Appointed Jennifer Mitchell as Executive Vice President of Strategy and Planning.
- Honored as a 2025 Campus Forward Award Winner for the fourth consecutive year, recognizing excellence in early career hiring and internship programming.
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