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Service Alert:October 20, 2025 01:30 PMAmtrak Services Affected by AWS Network Issue

September 9, 2025

Amtrak Statement on Norfolk Southern Settlement

“Amtrak appreciates the U.S. Department of Justice’s pursuit of this case and its efforts to reach a productive resolution with Norfolk Southern (NS). Since the case was filed, Amtrak’s performance on NS-hosted routes has shown measurable improvement.

“On the Crescent route alone, NS-related delays are down 34% year-over-year, with Freight Train Interference (FTI) reduced by 53%. Across all NS-hosted routes, delays decreased 26% and FTI dropped 42% year-over-year. Ridership on these routes also rose by 2%, reflecting growing customer confidence in service reliability.

“Amtrak appreciates NS’s concrete steps to improve performance under its DOJ agreement. We remain committed to working together to deliver a better experience for our passengers.”