Reservations required and other safety initiatives in effect for customers and employees
CHICAGO – Beginning June 1, Amtrak and our partner state transportation departments are restoring a Hiawatha Service round-trip between Milwaukee and Chicago in response to anticipated increased demand. Hiawatha Trains 332 & 339 and continued service by Amtrak Empire BuilderTrains 7/27 & 8/28 at all Hiawatha stops will together offer morning and afternoon departures daily on our most popular Amtrak MidwestSM corridor.
Additional Hiawatha round-trips are planned to begin on June 29, with morning, afternoon and evening departures by Trains 330, 332, 338 & 342 from Milwaukee and Trains 329, 331, 337 & 339 from Chicago. The Peak Fare Surcharge is suspended. Trains 329 & 330 will operate only on weekdays, all other trains daily.
Amtrak continues to take extra steps to keep train travel safe, including limiting bookings to less than 50% of capacity to maintain physical distancing onboard trains. Reservations are temporarily required for all Amtrak trains in this corridor, excluding holders of Multi-Ride Tickets.
“We are dedicated to doing everything possible to return service safely. We want everyone to feel comfortable as they navigate this new normal,” said Amtrak President and CEO Bill Flynn.
In addition to aggressive steps to disinfect stations and trains, additional Amtrak measures include the following:
- Facial coverings: For the safety of our customers and employees, Amtrak’s mask policy requires that all customers wear a facial covering. Facial coverings can be removed when customers are in their private rooms or seated alone. Small children who are not able to maintain a facial covering are exempt from this requirement. Customers can go to CDC.gov for detailed instructions on how to make their own facial covering. Service will be denied to customers not wearing facial coverings.
- Cashless service: As an added measure to ensure the health and safety of our customers and employees, we are temporarily accepting only cashless payments in stations and on trains.
- Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high customer traffic areas such as waiting rooms, ticket offices, base/top of escalators, lounge entrances, etc. In addition, clear protective barriers have been installed at stations where there were no current glass barriers.
Train 332 departs Milwaukee at 8:05 a.m. and Train 339 departs Chicago at 5:08 p.m. The Amtrak Thruway Bus that has been providing substitute transportation on the corridor since April 24 will be replaced by these trains on June 1. Trains 7/27 & 8/28 are scheduled to depart Milwaukee and Chicago respectively at 2:15 p.m. Tickets and schedules are available on Amtrak.com and through the Amtrak app.
While some services are reduced or suspended, Amtrak is an essential service as our nation recovers. A typical weekday service level on this corridor is seven Hiawatha Service round-trips, in addition to the Empire Builder. More Hiawatha trains will be restored to service as driven by demand, working with the Wisconsin and Illinois state transportation departments.