Travelers will now have direct access to refreshed station featuring modern amenities for a better customer experience
SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to the historic Springfield Union Station, after previously using a temporary facility, providing customers with a better customer experience when traveling in, out, and through Western Massachusetts. Customers can now expect to see passenger information display boards (PIDS) and hear train announcements within the station and a customer service desk has also been added, which will be staffed from 5 a.m. to 12 p.m. daily. There is no change in service or timetables for those traveling to or from Springfield.
Mayor Domenic J. Sarno states, “It’s back to the future! I appreciate Amtrak’s continued investment and efforts in enhancing the customer’s experience. Also, many thanks to Congressman Neal, my Springfield Redevelopment Authority officials and MassDOT for their continued belief and investment in our Union Station.”
“The revitalization of Springfield’s Union Station has been a career-long ambition of mine,” said Congressman Richard E. Neal. “With the move of Amtrak’s customer service and ticketing agents to the main concourse, travelers will be able to experience the new station and all of its amenities before they get to continue on their journeys. This is another important next step in the completion of this project.”
“Whether you are getting on, off, just traveling through, or even working there – everyone loves seeing a beautiful, refurbished, train station with modern amenities that also has a long-standing significance to the city and its people,” said Tom Moritz, Associate Vice President of Infrastructure Access & Investment.
“We’re proud to once again offer our customers direct access to the historic Springfield Union Station, and thank the Commonwealth of Massachusetts, MassDOT, the Springfield Redevelopment Authority, Congressman Neal, Mayor Sarno, and other state, local and federal officials and partners for spearheading and leading this great project,” Moritz added.
Travelers can take advantage of the station’s modernized amenities, updated waiting rooms, and additional transit connections to continue their journey. Whether going or coming, passengers can relax in the open concourse, have a meal or a snack at one of the many dining options, or take care of any last-minute purchases at one of the retail spaces. The station features plenty of natural light as well as an inviting atmosphere that illuminates the station.
The station is home to Amtrak, the CTrail New Haven-Hartford-Springfield service, inner-city buses, Greyhound buses, Peter Pan buses, giving passengers an array of options to either seamlessly continue their journey or have increased ease of access to the station. Leased office space is also available on the upper floors.