SELECT A CATEGORY

Special Inauguration Service Alert

By | Company News and Statements, News, Safety, Services and Schedules, Travel | January 16, 2021

Due to the Presidential Inauguration, special pedestrian and vehicle traffic patterns around Washington Union Station are in place and will require extra time to get to the station. Additionally, once arriving to the station, there is no access to taxi or ride share services and Metro is operating adjusted service, including no service at Union Station. The Metro station at NOMA/Gallaudet, a short walk from Union Station, will remain open. Please follow the instructions of station personnel and law enforcement for exiting and entering the station.

Read More

Statement from Amtrak CEO Bill Flynn

By | Company News and Statements, News, Safety | January 14, 2021

“There is nothing more important than the safety of our employees. Since the start of the pandemic, our dedicated frontline employees have kept our trains running, providing a vital transportation service to essential workers. We join our labor partners in continuing to call upon Congress and the Administration to make assaults against rail workers a Federal crime, as it is for aviation workers, and to expand the TSA’s “No Fly List” to rail passenger service.

Read More

Amtrak and NJ TRANSIT Complete the Refresh of the Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | November 20, 2020

NEW YORK – Amtrak and NJ TRANSIT have completed the second and final phase of the Ticketed Waiting Area refresh at New York Penn Station at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. The project, which includes a $7.2 million total joint investment between Amtrak and NJ TRANSIT, features new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station, two PIDS (Passenger Information Display Systems) boards that will display NJ TRANSIT departure information, and a lactation suite for nursing mothers. Amtrak undertook the first steps to refresh the Ticketed Waiting Area in 2019 when it opened a Starbucks coffee bar in the space to provide customers with the opportunity to purchase refreshments and removed the exterior information booth to improve customer flow.

Read More

Amtrak Continues to Enhance the Travel Experience at New York Penn Station with New Safety Features and Amenities

By | Infrastructure, Stations and Facilities, News, Safety | November 18, 2020

NEW YORK – As Amtrak continues to deliver a New Standard of Travel to simplify and safeguard the travel experience, customers and employees will experience new updates at New York Penn Station. This includes the installation of an Ultraviolet Germicidal irradiation (UVGI) system in one of the Heating, Ventilation and Air-Conditioning (HVAC) units in the Amtrak concourse, refreshed platforms and new wayfinding signage in advance of the January opening of the Moynihan Train Hall.

Read More

SEPTA, Amtrak, PennDOT partnership results in $15.9 million federal grant to improve the Harrisburg Line between Paoli and Overbrook

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | November 17, 2020

The Federal Railroad Administration (FRA) announced that the Southeastern Pennsylvania Transportation Authority (SEPTA), in partnership with Amtrak and the Pennsylvania Department of Transportation (PennDOT), has received $15.9 million through the FRA’s Federal-State Partnership for the State of Good Repair Grant program to improve signals on the Amtrak-owned Harrisburg line, also known as the Keystone Line.

Read More

Amtrak Pacific Surfliner Welcomes Thanksgiving Travelers Onboard with New Safety Measures in Place

By | Commuter and State Partners, News, Safety, Travel | November 12, 2020

ORANGE, Calif.– Amtrak Pacific Surfliner continues to deliver a new standard of travel by helping customers travel safely and comfortably this Thanksgiving. To provide more flexibility for customers and increase available seats on peak travel days, the Amtrak Pacific Surfliner is offering an additional round-trip that will operate between San Diego and Los Angeles on 11/25 and 11/29.

Read More

Amtrak: Delivering a New Standard of Travel

By | Commuter and State Partners, Company News and Statements, News, Safety, Services and Schedules, Travel | November 3, 2020

WASHINGTON – Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey — from time of booking to the moment of arrival.

Read More

Gearing Up for The First Distanced Holiday Season, Amtrak Recommends Booking Thanksgiving Tickets Early

By | Company News and Statements, Customer Amenities, News, Safety, Services and Schedules, Travel | October 13, 2020

This Thanksgiving travel season, Amtrak is ready to help customers travel safely and comfortably to reconnect with friends and family. Amtrak is delivering a new standard of travel that includes enhanced cleaning protocols, contactless amenities, social distancing on board and in stations, required face coverings and sophisticated air filtration. Amtrak customers can avoid traffic and enjoy free Wi-Fi on most trains, plenty of leg room and no middle seat.

Read More

Partnership With RB, The Makers of Lysol®, Further Strengthens Amtrak Pacific Surfliner Hygiene Protocols

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | October 7, 2020

ORANGE, Calif. – Since the onset of COVID-19, Amtrak has led the way in ushering a new standard of safe travel. Today, The Los Angeles – San Diego – San Luis Obispo (LOSSAN) Rail Corridor Agency, which manages the Amtrak® Pacific Surfliner® service, is building on its commitment to the safety and wellbeing of travelers by announcing a partnership with RB, the makers of Lysol. As part of this new partnership, germ-kill experts and microbiologists from RB will help Amtrak strengthen its comprehensive cleaning and disinfection protocols for Amtrak trains, stations and Metropolitan Lounges. The partnership will launch in stations served by Pacific Surfliner trains, before expanding across the Amtrak network.

Read More

Amtrak Police and California Operation Lifesaver recognize Lodi cop who rescued a man stuck on railroad tracks

By | News, Safety | September 29, 2020

The Amtrak Police Department (APD) today presented a Lodi, California Police Officer with the prestigious “Life Saving Medal” for her swift and heroic actions that saved a man’s life within seconds of being hit by an oncoming freight train. Officer Erika Urrea, a 14-year veteran of the force, was honored at the Lodi Police Station during an award ceremony hosted by APD and California Operation Lifesaver, a non-profit railroad safety education organization.

Read More