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A message from Amtrak CEO Bill Flynn

By | Company News and Statements, News, Safety, Services and Schedules | September 26, 2021

We are in mourning today for the people who lost their lives due to the derailment of the Empire Builder train Saturday, near Joplin, Montana, on the BNSF Railway, as well as the many others who were injured.  We have no words that can adequately express our sorrow for those who lost a loved one or who were hurt in this horrible event.  They are in our thoughts and prayers.

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Amtrak Police and Law Enforcement Officers Unite for Largest Railroad Safety Initiative in U.S.

By | News, Safety | September 21, 2021

WASHINGTON – Nearly 500 Police and Sheriff’s departments across 43 states and the District of Columbia will join the Amtrak Police Department and Operation Lifesaver Inc (OLI)  to conduct “Operation Clear Track,” the single largest railroad safety law enforcement detail in the U.S. This is the fifth annual event aimed at enforcing state grade crossing and trespassing laws while raising awareness on the importance of making safe choices near railroad tracks and crossings.

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We’re Honored You Trust Us on Your Journey

By | Commuter and State Partners, Company News and Statements, News, Safety, Services and Schedules, Travel | August 12, 2021

WASHINGTON – Amtrak is setting a new standard of travel with enhanced safety and cleaning measures. With its medical director, public health and safety team and partnership with the George Washington University Milken Institute School of Public Health, we have studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end – for the safety and health of our people and travelers. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey — from time of booking to the moment of arrival.

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Amtrak Police Department announces its participation in the United Against Slavery “National Outreach Survey for Transportation” Project

By | Company News and Statements, News, Safety | May 28, 2021

Amtrak announces its participation in a global research collaboration spearheaded by United Against Slavery to fight human trafficking via the 2021 National Outreach Survey for Transportation (NOST) project. Over 100 contributors including 59 oversight agencies from Canada, Brazil, the Netherlands, and the USA will analyze front-line data from the aviation, maritime, pipeline, railroad, roadway and public transit agencies in an effort to craft policies and solutions to disrupt this criminal activity and ultimately make it difficult, unattractive and unprofitable.

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Special Inauguration Service Alert

By | Company News and Statements, News, Safety, Services and Schedules, Travel | January 16, 2021

Due to the Presidential Inauguration, special pedestrian and vehicle traffic patterns around Washington Union Station are in place and will require extra time to get to the station. Additionally, once arriving to the station, there is no access to taxi or ride share services and Metro is operating adjusted service, including no service at Union Station. The Metro station at NOMA/Gallaudet, a short walk from Union Station, will remain open. Please follow the instructions of station personnel and law enforcement for exiting and entering the station.

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Statement from Amtrak CEO Bill Flynn

By | Company News and Statements, News, Safety | January 14, 2021

“There is nothing more important than the safety of our employees. Since the start of the pandemic, our dedicated frontline employees have kept our trains running, providing a vital transportation service to essential workers. We join our labor partners in continuing to call upon Congress and the Administration to make assaults against rail workers a Federal crime, as it is for aviation workers, and to expand the TSA’s “No Fly List” to rail passenger service.

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Amtrak and NJ TRANSIT Complete the Refresh of the Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | November 20, 2020

NEW YORK – Amtrak and NJ TRANSIT have completed the second and final phase of the Ticketed Waiting Area refresh at New York Penn Station at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. The project, which includes a $7.2 million total joint investment between Amtrak and NJ TRANSIT, features new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station, two PIDS (Passenger Information Display Systems) boards that will display NJ TRANSIT departure information, and a lactation suite for nursing mothers. Amtrak undertook the first steps to refresh the Ticketed Waiting Area in 2019 when it opened a Starbucks coffee bar in the space to provide customers with the opportunity to purchase refreshments and removed the exterior information booth to improve customer flow.

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Amtrak Continues to Enhance the Travel Experience at New York Penn Station with New Safety Features and Amenities

By | Infrastructure, Stations and Facilities, News, Safety | November 18, 2020

NEW YORK – As Amtrak continues to deliver a New Standard of Travel to simplify and safeguard the travel experience, customers and employees will experience new updates at New York Penn Station. This includes the installation of an Ultraviolet Germicidal irradiation (UVGI) system in one of the Heating, Ventilation and Air-Conditioning (HVAC) units in the Amtrak concourse, refreshed platforms and new wayfinding signage in advance of the January opening of the Moynihan Train Hall.

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SEPTA, Amtrak, PennDOT partnership results in $15.9 million federal grant to improve the Harrisburg Line between Paoli and Overbrook

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | November 17, 2020

The Federal Railroad Administration (FRA) announced that the Southeastern Pennsylvania Transportation Authority (SEPTA), in partnership with Amtrak and the Pennsylvania Department of Transportation (PennDOT), has received $15.9 million through the FRA’s Federal-State Partnership for the State of Good Repair Grant program to improve signals on the Amtrak-owned Harrisburg line, also known as the Keystone Line.

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Amtrak Pacific Surfliner Welcomes Thanksgiving Travelers Onboard with New Safety Measures in Place

By | Commuter and State Partners, News, Safety, Travel | November 12, 2020

ORANGE, Calif.– Amtrak Pacific Surfliner continues to deliver a new standard of travel by helping customers travel safely and comfortably this Thanksgiving. To provide more flexibility for customers and increase available seats on peak travel days, the Amtrak Pacific Surfliner is offering an additional round-trip that will operate between San Diego and Los Angeles on 11/25 and 11/29.

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