SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to the historic Springfield Union Station, after previously using a temporary facility, providing customers with a better customer experience when traveling in, out, and through Western Massachusetts. Customers can now expect to see passenger information display boards (PIDS) and hear train announcements within the station and a customer service desk has also been added, which will be staffed from 5 a.m. to 12 p.m. daily. There is no change in service or timetables for those traveling to or from Springfield.
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WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.
NEW YORK – Amtrak and NJ TRANSIT today announced a joint $31 million investment to improve railroad infrastructure along the Northeast Corridor (NEC) in New Jersey and to conduct renewal work throughout spring and summer 2019 as part of their ongoing partnership. The work, which will lead to improved conditions for travelers, will be conducted throughout the state from the north end with projects at Newark Penn Station and Portal Bridge to the southern portion of the state with projects in Trenton. This extensive work and significant financial investment serve as the latest example of the cooperative relationship between NJ TRANSIT and Amtrak to enhance the customer experience for both commuter and intercity rail customers.
Amtrak has reached commercial close for Baltimore Penn Station with the execution of a Master Development Agreement with Penn Station Partners to redevelop and expand the historic station. Amtrak plans to invest up to $90 million in improvements to the historic station as part of the deal, including expansion and modernization to accommodate passenger growth and significantly improve the customer experience.
NEW YORK – At a press conference in New York Penn Station, Governor Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT Executive Director Kevin Corbett today announced the finalizing of a financial settlement that paves the way to ongoing and future improvements to the infrastructure, customer experience, and safety of our customers. The press conference also shared updates on several joint projects, including Penn Station, critical infrastructure projects, and safety, showcasing a commitment to collaboration and improving the customer experience to the traveling public.
WASHINGTON – Amtrak has reached a key milestone in its plan to enhance the customer experience at its future home in the Moynihan Train Hall with the completion of planning and design for its premium passenger space, the Metropolitan Lounge (formerly ClubAcela) by releasing artist renderings of the space. The Metropolitan Lounge will serve Amtrak’s premium customers, providing them with added amenities and a high-quality passenger experience.
