Customer Amenities

WASHINGTON – Beginning June 13, Amtrak customers traveling onboard Acela Express and Northeast Regional trains can now choose from a new contemporary Corridor Café Menu, featuring fresh new premium products from Boar’s Head Brand as well as a wide variety of high quality snacks, drinks and sundries.

New initiative provides seamless onboarding process, allowing customers to select their preferred seat before boarding

NEW YORK – Amtrak is now offering assigned seating for customers traveling in Acela First class on select departures. Assigned seating will allow customers to select their preferred seat in First class ahead of time: choosing between a single or double seat, a window or an aisle, or a two- or four-person conference table. After evaluating this launch, Amtrak will introduce seat assignments on more departures in 2018.

“By reducing the anxiety and stress of boarding, we’re making the onboarding process easier, while continuing to ensure the safety of our customers,” said Amtrak Chief Marketing Officer Tim Griffin. “Customers have long requested assigned seats on trains, allowing families, friends and colleagues to sit together.”

High-Speed WiFi Improvements Underway

WASHINGTON – Amtrak travelers on the Northeast Corridor (NEC) will soon enjoy improved Wi-Fi, with a more reliable and easier connection to high-speed broadband.

Amtrak Acela Express customers are already benefiting from performance tuning, including improved stability and reliability of VPN connections for customers accessing corporate networks. This summer, Northeast Regional trains will receive upgraded processors and modem cards, as well as new antennas that will improve speed. These upgrades will allow for quicker loading times for webpages and other content, the ability to send and receive files faster, improved video streaming and audio performance, and a more productive and enjoyable experience.