SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to the historic Springfield Union Station, after previously using a temporary facility, providing customers with a better customer experience when traveling in, out, and through Western Massachusetts. Customers can now expect to see passenger information display boards (PIDS) and hear train announcements within the station and a customer service desk has also been added, which will be staffed from 5 a.m. to 12 p.m. daily. There is no change in service or timetables for those traveling to or from Springfield.
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WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.
Weekend travelers will soon have more high-speed rail options along the Northeast Corridor (NEC) between Boston, New York, and Washington, D.C., as Amtrak expands its popular Acela Express service with an additional round trip on Saturday.
NEW YORK – At a press conference in New York Penn Station, Governor Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT Executive Director Kevin Corbett today announced the finalizing of a financial settlement that paves the way to ongoing and future improvements to the infrastructure, customer experience, and safety of our customers. The press conference also shared updates on several joint projects, including Penn Station, critical infrastructure projects, and safety, showcasing a commitment to collaboration and improving the customer experience to the traveling public.
NEW YORK – The Amtrak Board of Directors has approved an agreement with the Metropolitan Transportation Authority (MTA) to advance two key proposed initiatives: Metro-North commuter rail service to and from New York Penn Station and Amtrak intercity passenger rail service to and from Long Island.
Dining choices for sleeping car customers on Capitol Limited and Lake Shore Limited trains will include more hot entrées and improved breakfast options, starting this week.
WASHINGTON – With demand for Amtrak service at record levels, Amtrak will acquire new mainline passenger diesel locomotives from Siemens Mobility to replace its aging National Network locomotive fleet. These initial 75 locomotives will be used principally for Amtrak’s Long Distance train service, with options to purchase more, for use on some State Supported routes and for future growth.
New this year, Amtrak Winter Park Express trains will have snacks and beverages available to all passengers on-board, using an Amtrak bi-level Superliner® Sightseer Lounge Car with windows that start at the floor level and wrap into the ceiling of the railcar.
South Station Acela Lounge Renamed as Metropolitan Lounge
BOSTON – Amtrak customers traveling in and out of Boston South Station can now enjoy the newly renovated and re-branded Metropolitan Lounge, as part of a larger Amtrak lounge station refresh initiative. Previously known as ClubAcela, the newly opened Metropolitan Lounge, still in its convenient location near the platforms for easy boarding access, features new carpeting, new and more comfortable seating, contemporary furniture designed to charge personal electronic devices and an updated welcome desk. Additional improvements include updated all-in-one touchless washbars in the restrooms, the restoration of historical lighting, and upgraded snacks and beverages.
Customers who share their best holiday-themed Amtrak photos via social media can win one of 12 prizes
WASHINGTON – Amtrak is evoking the family festive, nostalgic, and celebratory holiday feelings that comes from holiday season train travel by debuting its social media-based and photo-friendly #AmtrakHolidayContest. For 12 days starting Thursday, Dec. 13, contestants can post their holiday and Amtrak themed photos, with the hashtag “#AmtrakHolidayContest,” on their personal Facebook, Twitter or Instagram accounts to submit an entry.