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Amtrak Debuts Assigned Seat Offering for Acela First Class

By | Customer Amenities, News | May 30, 2018

New initiative provides seamless onboarding process, allowing customers to select their preferred seat before boarding

NEW YORK – Amtrak is now offering assigned seating for customers traveling in Acela First class on select departures. Assigned seating will allow customers to select their preferred seat in First class ahead of time: choosing between a single or double seat, a window or an aisle, or a two- or four-person conference table. After evaluating this launch, Amtrak will introduce seat assignments on more departures in 2018.

“By reducing the anxiety and stress of boarding, we’re making the onboarding process easier, while continuing to ensure the safety of our customers,” said Amtrak Chief Marketing Officer Tim Griffin. “Customers have long requested assigned seats on trains, allowing families, friends and colleagues to sit together.”

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Amtrak Refreshes Interiors of Acela Express Trains

By | Customer Amenities, News | May 14, 2018

Updates will provide a more modern, comfortable customer experience

WASHINGTON – Amtrak is investing in an extensive refresh of its train interiors on the entire Acela Express fleet, which travels along the Northeast Corridor (NEC) between Boston and Washington, DC, aimed at introducing a more modern and comfortable customer experience.

“Customers expect a premium experience when they board an Acela Express train, and these updated interior features will provide a more comfortable, refreshed look and feel – whether you want to relax, move about freely, work or play,” said Amtrak CEO and President Richard Anderson.

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Amtrak Northeast Corridor Customers to Experience Faster, More Reliable Free Wi-Fi

By | Customer Amenities, News | May 10, 2018

High-Speed WiFi Improvements Underway

WASHINGTON – Amtrak travelers on the Northeast Corridor (NEC) will soon enjoy improved Wi-Fi, with a more reliable and easier connection to high-speed broadband.

Amtrak Acela Express customers are already benefiting from performance tuning, including improved stability and reliability of VPN connections for customers accessing corporate networks. This summer, Northeast Regional trains will receive upgraded processors and modem cards, as well as new antennas that will improve speed. These upgrades will allow for quicker loading times for webpages and other content, the ability to send and receive files faster, improved video streaming and audio performance, and a more productive and enjoyable experience.

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Amtrak Takes Next Step to Enhance the Customer Experience at Philadelphia 30th Street Station

By | Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News | May 3, 2018

Issues RFQ Seeking Developer Partner

PHILADELPHIA – As part of its ongoing work to enhance the customer experience at Philadelphia 30th Street Station, Amtrak announced today it is seeking a master developer partner to update the historic station. With the release of a Request for Qualifications (RFQ), Amtrak begins a two-phase process that will result in the selection of a preferred developer who will assist in: introducing new customer amenities, reinvigorating the retail and commercial potential of the station, enhancing transit and pedestrian circulation and expanding the station’s concourses to accommodate anticipated increases in ridership.

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Amtrak Works with Discover Global Network to Offer Customers New International Credit Card Options

By | Company News and Statements, Customer Amenities, News | March 12, 2018

Amtrak is now accepting Diners Club International, JCB and UnionPay credit cards as payment options for Amtrak travelers.

The credit cards, which are part of the Discover Global Network, are accepted through Amtrak’s multiple payment channels including Amtrak.com, Amtrak mobile apps, Quick-Trak kiosks, staffed stations (where available) and by calling 1-800-USA-RAIL.

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Amtrak Launches FindYourWay App to Help Passengers Navigate New York Penn Station

By | Customer Amenities, Infrastructure, Stations and Facilities, News | December 13, 2017

Available for iOS and Android, app will share real-time boarding information, streamlining commuter transit

NEW YORK – Amtrak today announced that it launched FindYourWay, a real-time customer information beacon technology-enabled app, for exclusive use inside New York Penn Station. The app provides real-time gate, train, and boarding information for Amtrak customers and also helps direct passengers throughout the station to find gates, exits, ATMs, and restaurants. FindYourWay is currently available for free download on both iOS and Android operating systems.

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Lyft is “All Aboard” as Presenting Sponsor of the 2018 Amtrak Winter Park Express

By | Customer Amenities, News, Sales and Deals, Services and Schedules | November 14, 2017

A new partnership between Winter Park Resort, Amtrak and Lyft offers a stress-free way to get to the slopes this winter, starting Jan. 5. As the Presenting Sponsor, the popular rideshare service Lyft will offer new customers an AMTRAKLYFT promo code for $5 off their first four rides. Customers can also select a larger vehicle for their boards and skis, plus be dropped off and picked up at Denver Union Station. From there, Amtrak avoids the traffic snarls on I-70 and US-40 to reach 3,081 acres of the best terrain in Colorado.

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