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Amtrak Partners With RB, The Makers of Lysol®, To Further Strengthen Hygiene Protocols

By | Commuter and State Partners, Company News and Statements, Customer Amenities, News, Safety, Travel | September 2, 2020

WASHINGTON – Since the onset of COVID-19, Amtrak has led the way in ushering a new standard of safe travel. Today, Amtrak is building on its commitment to the safety and wellbeing of travelers by announcing a partnership with RB, the makers of Lysol. As part of this new partnership, germ-kill experts and microbiologists from RB will help Amtrak strengthen its comprehensive disinfection protocols for Amtrak trains, stations and Metropolitan Lounges. The partnership will launch in stations served by the Northeast Corridor and Pacific Surfliner trains, before expanding across the Amtrak network.

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Amtrak Expands Reserved Seating Offering for Acela Business Class Travelers

By | Company News and Statements, Customer Amenities, News, Travel | July 28, 2020

WASHINGTON – Amtrak’s latest efforts to deliver a New Standard of Travel include the expansion of Reserved Seating (formerly Seat Assignment) to Acela Business Class customers for travel beginning Monday, August 3 with no extra fees. Reserved seating, one of several improvements Amtrak has made to enhance its cleaning and safety protocols, will allow travelers to view and select their seats before traveling, including those available in the Quiet Car, and provide a snapshot of the overall crowdedness of the train. Customers and employees are required to wear face masks or an alternative facial covering while in stations and onboard trains.

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Amtrak and NJ TRANSIT Open First Phase of the Refreshed Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | July 24, 2020

NEW YORK – Amtrak and NJ TRANSIT have completed the first phase of the Ticketed Waiting Area refresh at New York Penn Station and opened the space for customers today at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station.

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Amtrak Promotes New Technology, Contactless Travel, Physical Distancing and Other Safety Measures at New York Penn Station

By | Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News, Safety | July 21, 2020

NEW YORK – To simplify and safeguard the travel experience, Amtrak wants to assure New York Penn Station (NYP) customers of its New Standard of Travel and strengthened commitment to safety by providing boarding information through push notification via the Amtrak app, increasing the number of personnel at the station in order to help customers and by adding additional cleanliness and convenience measures.

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Amtrak Guest Rewards Introduces First Ever Reward Travel Sale for Members

By | Customer Amenities, News, Sales and Deals, Travel | July 14, 2020

WASHINGTON – Amtrak Guest Rewards (AGR) is launching its first-ever Reward Travel Sale, offering a 25 percent savings on point redemptions. Members can redeem their points between July 14 and 16 to take advantage of the sale and enjoy summer travel for fewer points. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel. Amtrak Guest Rewards members can also purchase additional points if they don’t have enough points for a trip. Sample trips include:

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What to Expect During Your Next Trip: 5 Ways Amtrak Is Delivering A New Standard of Travel

By | Company News and Statements, Customer Amenities, News, Travel | July 13, 2020

WASHINGTON – With a new normal, comes a new way for consumers to travel – and with that new travel comes new standards to uphold. With a full-time medical director and public health and safety team, Amtrak has studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end.

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Amtrak Marks Major Milestone by Beginning High-Speed Testing of the First Trainset for its New Acela Fleet

By | Company News and Statements, Customer Amenities, News, Safety, Travel | February 13, 2020

WASHINGTON – The first of Amtrak’s 28 new Acela trainsets, scheduled to enter service throughout the Northeast Corridor (NEC) in 2021, will be leaving from Alstom’s facility in Hornell, N.Y. on Monday, Feb, 17 for high-speed testing at the Transportation Technology Center near Pueblo, Colo. Nine months of dynamic testing will include the trainset’s pantograph, railway dynamics, tilting, traction, slip/slide and wayside protection, brakes, and train control management systems. Once complete, the trainset will return to Alstom for installation of its interiors.

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Amtrak and NJ TRANSIT Announce Work to Refresh Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | January 7, 2020

NEW YORK – Amtrak and NJ TRANSIT today began their refresh of the Ticketed Waiting Area at New York Penn Station, the seating area for their customers at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including communal tables and seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a family area that will also feature a nursing mothers’ pod, the removal of the midpoint barrier, a new information desk and a second entrance offering easy access towards the 7th Avenue side of the Station.

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