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Amtrak Double Days Promotion Offers Amtrak Guest Rewards Members Double Points for Fall Travel

By | Customer Amenities, News, Sales and Deals, Travel | September 5, 2018

Customers earn points toward Amtrak travel and other rewards twice as fast

WASHINGTON – Traveling on Amtrak this fall is worth double the points and experience, with the return of the company’s popular Double Days promotion. Amtrak Guest Rewards members typically receive two points per dollar spent on Amtrak travel. During the promotion’s travel period, from Monday, Sept. 17 to Saturday, Nov. 17, registered members will see their points doubled.

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Amtrak Launches Thruway Bus Connection in New York State

By | Commuter and State Partners, Customer Amenities, News, Services and Schedules | August 9, 2018

Service links customers to Amtrak trains in Upstate

WASHINGTON – Amtrak now provides a Thruway bus service, in partnership with Trailways of New York, for customers to connect to the Empire Service, Lake Shore Limited, and Maple Leaf trains across New York State. Convenient and affordable bus connections are available at Amtrak stations in Rochester, Syracuse, Utica, and Saratoga Springs, New York and will be taking customers to new locations, including Cooperstown, Cortland, Ithaca, Glens Falls, Lake George and Oneonta.

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Amtrak Reveals Modern Interiors on New Acela Express Fleet

By | Customer Amenities, News | August 8, 2018

Acela equipment to offer contemporary accommodations and amenities

WASHINGTON – Amtrak today revealed the interiors on its new Acela Express fleet, which will redefine the customer experience on Amtrak’s premium Northeast Corridor (NEC) service. The new trains, scheduled to enter service in the NEC in 2021, will provide travelers with world-class accommodations and amenities, along with a smoother and even more comfortable ride.

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Amtrak Expands Its Gift Card Program

By | Customer Amenities, News | August 2, 2018

WASHINGTON – Whether you’re traveling for leisure or business, the gift of travel is always appreciated, especially with Amtrak gift cards now available at Amtrak.com, various brick and mortar stores and online retailers. The gift cards, which are available in physical cards and digital e-gift cards, are accepted exclusively for train travel purchases and can be redeemed on Amtrak.com and its mobile application, as well as in the station at Amtrak ticket offices and through Amtrak contact centers.

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Ride Amtrak to the New York State Fair

By | Commuter and State Partners, Customer Amenities, News, Sales and Deals, Services and Schedules, Travel | August 1, 2018

Amtrak trains to make special stop; Kids ride free!

NEW YORK – Amtrak will once again provide direct service for customers traveling to the New York State Fair this year, making it more convenient, cost-effective, family friendly and comfortable way to travel to the Empire State’s largest annual event between Wednesday, Aug. 22 and Monday, Sept. 3.

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Entire Amtrak Rail Network Now Bike Friendly in Michigan

By | Commuter and State Partners, Customer Amenities, News | July 26, 2018

Pontiac-Detroit-Ann Arbor-Chicago corridor welcomes bicycles

CHICAGO and LANSING, Mich. – Starting July 26, bicycles will be accepted aboard the Amtrak Wolverine Service (Trains 350-355), sponsored by the Michigan Department of Transportation (MDOT) with three daily round-trips between Pontiac and Chicago, via Detroit, Dearborn, Jackson and other stops.

There is a $10 charge in addition to the railfare. Bicyclists must make reservations to carry their bikes onto the trains and stow them at the direction of the Amtrak conductors.

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Contemporary Dining Menu Evolves on Two Amtrak Routes

By | Customer Amenities, News, Travel | July 12, 2018

Capitol Limited and Lake Shore Limited sleeping car customers now have a hot entree option

WASHINGTON – Contemporary and fresh dining choices for sleeping car customers on Capitol Limited and Lake Shore Limited trains include a hot entrée in addition to chilled meals, starting this week.

“Our plan to provide fresh food choices now includes a hot option, which is based on engaging our sleeping car customers on what they would like and with special training for our train crews,” said Bob Dorsch, Vice President of the Amtrak Long Distance Service Line. “This contemporary style of service has been well received by customers, with meals of their choice and at times they choose. These customers also enjoy having exclusive use of the dining cars.”

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Amtrak in Pursuit of New Equipment

By | Company News and Statements, Customer Amenities, News | June 27, 2018

Proven equipment wanted to operate on routes east of the Mississippi

WASHINGTON – In a continued effort to modernize equipment and improve the experience for our customers, Amtrak is going to the marketplace to explore the availability of rail vehicles to eventually replace the current Amfleet I equipment.  This equipment includes single-level passenger cars used primarily on routes east of the Mississippi River such as the Northeast Regional, Keystone, Carolinian and Illinois Service Trains.

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