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Amtrak Guest Rewards Introduces First Ever Reward Travel Sale for Members

By | Customer Amenities, News, Sales and Deals, Travel | July 14, 2020

WASHINGTON – Amtrak Guest Rewards (AGR) is launching its first-ever Reward Travel Sale, offering a 25 percent savings on point redemptions. Members can redeem their points between July 14 and 16 to take advantage of the sale and enjoy summer travel for fewer points. Amtrak’s new, enhanced safety initiatives will continue to be in effect for customers and employees on our trains and at our stations, including its measures to deliver a New Standard of Travel. Amtrak Guest Rewards members can also purchase additional points if they don’t have enough points for a trip. Sample trips include:

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What to Expect During Your Next Trip: 5 Ways Amtrak Is Delivering A New Standard of Travel

By | Company News and Statements, Customer Amenities, News, Travel | July 13, 2020

WASHINGTON – With a new normal, comes a new way for consumers to travel – and with that new travel comes new standards to uphold. With a full-time medical director and public health and safety team, Amtrak has studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end.

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Amtrak Marks Major Milestone by Beginning High-Speed Testing of the First Trainset for its New Acela Fleet

By | Company News and Statements, Customer Amenities, News, Safety, Travel | February 13, 2020

WASHINGTON – The first of Amtrak’s 28 new Acela trainsets, scheduled to enter service throughout the Northeast Corridor (NEC) in 2021, will be leaving from Alstom’s facility in Hornell, N.Y. on Monday, Feb, 17 for high-speed testing at the Transportation Technology Center near Pueblo, Colo. Nine months of dynamic testing will include the trainset’s pantograph, railway dynamics, tilting, traction, slip/slide and wayside protection, brakes, and train control management systems. Once complete, the trainset will return to Alstom for installation of its interiors.

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Amtrak and NJ TRANSIT Announce Work to Refresh Ticketed Waiting Area at New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | January 7, 2020

NEW YORK – Amtrak and NJ TRANSIT today began their refresh of the Ticketed Waiting Area at New York Penn Station, the seating area for their customers at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. As part of the refresh, customers can expect new furniture and fixtures, including communal tables and seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a family area that will also feature a nursing mothers’ pod, the removal of the midpoint barrier, a new information desk and a second entrance offering easy access towards the 7th Avenue side of the Station.

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Amtrak Expands Popular Assigned Seat Offering to Northeast Regional Trains in Business Class

By | Customer Amenities, News, Travel | October 24, 2019

NEW YORK – Amtrak is expanding its assigned seating program for customers traveling in Northeast Regional Business class. This long-requested offering, previously only available for Acela First class passengers, allows families, friends and colleagues to sit together. Seat assignment in Business class on Northeast Regional will begin on trains departing on or after Saturday, January 11, providing customers with Business Class reservations the ability to select their preferred seat.

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Amtrak San Joaquins Provides Special Service to Allensworth

By | Commuter and State Partners, Customer Amenities, News, Sales and Deals, Travel | October 1, 2019

Receive 30
percent off when booking trip to re-dedication event in celebration of African American
history

STOCKTON,
Calif. – In honor of Allensworth, the only California town to be
founded, financed and governed by African Americans, Amtrak San Joaquins is
offering special
service to one of the year’s most commemorative events. Colonel Allensworth
State Historic Park is holding a celebratory re-dedication event on Saturday,
October 12 from 10:00 am to 4:00 pm. Customers can board the Amtrak San
Joaquins train from Southern California, the Bay Area, Sacramento and points
in between to take part in the annual celebration, featuring live history,
square dancing, self-guided tours of historic buildings, historic games with
prizes and entertainment.

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Amtrak Debuts New Amenities for Acela Nonstop Service Between New York City and Washington, D.C.

By | Company News and Statements, Customer Amenities, News, Services and Schedules, Travel | September 12, 2019

WASHINGTON – Amtrak today announced the unique amenities exclusive to its Acela Nonstoptrain, which begins its inaugural trip on Monday, Sept. 23, including: complimentary coffee, tea water, and a light snack, “at seat” cashless cart service offering a limited menu of snacks and beverages and onboard phone charging kits for sale. Offering nonstop service between New York Penn Station (NYP) and Washington Union Station (WAS), customers will continue to enjoy the many features available on current Acela service, including the full menu in the Café Car, as well as access to the Quiet Car.

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