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Amtrak Customers Celebrate 90 Years of Empire Builder Service

By | Customer Amenities, News, Travel | June 11, 2019

CHICAGO – Amtrak today marked the 90th anniversary of the Empire Builder, which travels across the country’s northern tier, allowing customers to experience the grandeur of the Mississippi River Valley, Great Plains, Rockies and the Cascade Range. Daily service between Chicago and the Pacific Northwest provides a vital intercity travel option connecting more than 40 communities in eight states.

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Amtrak Trains Return to Historic Springfield Union Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | June 10, 2019

SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to the historic Springfield Union Station, after previously using a temporary facility, providing customers with a better customer experience when traveling in, out, and through Western Massachusetts. Customers can now expect to see passenger information display boards (PIDS) and hear train announcements within the station and a customer service desk has also been added, which will be staffed from 5 a.m. to 12 p.m. daily. There is no change in service or timetables for those traveling to or from Springfield.

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Amtrak “Customer Now” Focus Upgrades Stations Nationally

By | Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News | May 28, 2019

WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.

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Governor Murphy, Amtrak and NJ TRANSIT Announce Financial Settlement, Enhancements for Commuters In and Out of New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | February 13, 2019

NEW YORK – At a press conference in New York Penn Station, Governor Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT Executive Director Kevin Corbett today announced the finalizing of a financial settlement that paves the way to ongoing and future improvements to the infrastructure, customer experience, and safety of our customers. The press conference also shared updates on several joint projects, including Penn Station, critical infrastructure projects, and safety, showcasing a commitment to collaboration and improving the customer experience to the traveling public.

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Amtrak Announces Agreement with New York Metropolitan Transportation Authority Benefiting Commuters and Visitors

By | Commuter and State Partners, Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News, Services and Schedules, Travel | February 1, 2019

NEW YORK – The Amtrak Board of Directors has approved an agreement with the Metropolitan Transportation Authority (MTA) to advance two key proposed initiatives: Metro-North commuter rail service to and from New York Penn Station and Amtrak intercity passenger rail service to and from Long Island.

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Amtrak to Improve National Network with New Locomotives

By | Company News and Statements, Customer Amenities, News, Travel | December 21, 2018

WASHINGTON – With demand for Amtrak service at record levels, Amtrak will acquire new mainline passenger diesel locomotives from Siemens Mobility to replace its aging National Network locomotive fleet. These initial 75 locomotives will be used principally for Amtrak’s Long Distance train service, with options to purchase more, for use on some State Supported routes and for future growth.

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