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Amtrak Guest Rewards® Mastercard® Cardholders Can Now Receive Up to a 20% Rebate for Amtrak Onboard Food and Beverage Purchases

By | Customer Amenities, News, Sales and Deals, Travel | July 30, 2019

WASHINGTON, D.C – (July 30, 2019) – Amtrak Guest Rewards® recently rolled out a new benefit for Amtrak Guest Rewards® Mastercard® cardholders. New and existing cardholders will now get up to a 20% rebate, in the form of statement credit, on onboard food and beverage purchases when they use their card.

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Amtrak Offers Acela Nonstop Service between Washington, D.C. and New York City

By | Customer Amenities, News, Services and Schedules, Travel | July 25, 2019

WASHINGTON – Amtrak today announced the launch of Acela Nonstop, a new offering with direct service between Washington Union Station (WAS) and New York Penn Station (NYP), beginning Monday, Sept. 23, with tickets now available. The initial weekday only schedule includes one southbound (NYP-WAS) and one northbound train (WAS-NYP) per day with an approximate trip time of two hours and 35 minutes. The southbound train will depart NYP at 6:35 a.m. and is scheduled to arrive at WAS around 9:10 a.m. The northbound train will depart WAS at 4:30 p.m., and arrive at NYP around 7:05 p.m.

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Amtrak Adirondack Customers to Receive Savings Up to 45% Off Train Tickets and Free 2-Day Passes to Fort Ticonderoga

By | Customer Amenities, News, Sales and Deals, Travel | June 28, 2019

NEW YORK – It’s time to spend less and see more of what New York has to offer. In celebration of the 45th anniversary of the Adirondack train, New York residents and visitors can receive 45 percent off a companion ticket when they purchase a full-priced adult ticket on the Adirondack. Additionally, customers who show their Amtrak ticket to or from Ticonderoga, NY (station code FTC) at Fort Ticonderoga’s ticket office throughout July and August will receive free access to the numerous attractions and experiences on land and water at the iconic fort and historic site that dates back to the 18th century.

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Amtrak Customers Celebrate 90 Years of Empire Builder Service

By | Customer Amenities, News, Travel | June 11, 2019

CHICAGO – Amtrak today marked the 90th anniversary of the Empire Builder, which travels across the country’s northern tier, allowing customers to experience the grandeur of the Mississippi River Valley, Great Plains, Rockies and the Cascade Range. Daily service between Chicago and the Pacific Northwest provides a vital intercity travel option connecting more than 40 communities in eight states.

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Amtrak Trains Return to Historic Springfield Union Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | June 10, 2019

SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to the historic Springfield Union Station, after previously using a temporary facility, providing customers with a better customer experience when traveling in, out, and through Western Massachusetts. Customers can now expect to see passenger information display boards (PIDS) and hear train announcements within the station and a customer service desk has also been added, which will be staffed from 5 a.m. to 12 p.m. daily. There is no change in service or timetables for those traveling to or from Springfield.

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Amtrak “Customer Now” Focus Upgrades Stations Nationally

By | Company News and Statements, Customer Amenities, Infrastructure, Stations and Facilities, News | May 28, 2019

WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.

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Governor Murphy, Amtrak and NJ TRANSIT Announce Financial Settlement, Enhancements for Commuters In and Out of New York Penn Station

By | Commuter and State Partners, Customer Amenities, Infrastructure, Stations and Facilities, News | February 13, 2019

NEW YORK – At a press conference in New York Penn Station, Governor Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT Executive Director Kevin Corbett today announced the finalizing of a financial settlement that paves the way to ongoing and future improvements to the infrastructure, customer experience, and safety of our customers. The press conference also shared updates on several joint projects, including Penn Station, critical infrastructure projects, and safety, showcasing a commitment to collaboration and improving the customer experience to the traveling public.

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