Through continued investment in safety and the customer experience, Amtrak delivered its best operating performance in company history this past fiscal year. The company set new records for ridership, revenue, and financial performance on its path to achieve operational breakeven in fiscal year 2020.
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Improvements to benefit customers and enhance overall travel experience
NEW BRUNSWICK – Governor Phil Murphy, Amtrak Board Chairman Tony Coscia, and NJ TRANSIT CEO Kevin Corbett today announced the kickoff of fall 2019 construction work at four New Jersey train stations. These projects – a result of a reinvigorated relationship between NJ TRANSIT and Amtrak – demonstrate a joint commitment to improving the customer and travel experience throughout the state. Customers can expect to see improvements at New Brunswick, Trenton Transit Center, Princeton Junction, and Elizabeth Stations.
Federal, state and local officials joined together with SEPTA, Amtrak and their honored guests to officially announce the completion of the Paoli Station Accessibility Improvements Project, a $48 million initiative to improve accessibility, safety and provide operational flexibility at the Paoli Train Station.
WASHINGTON – Amtrak today announced the unique amenities exclusive to its Acela Nonstoptrain, which begins its inaugural trip on Monday, Sept. 23, including: complimentary coffee, tea water, and a light snack, “at seat” cashless cart service offering a limited menu of snacks and beverages and onboard phone charging kits for sale. Offering nonstop service between New York Penn Station (NYP) and Washington Union Station (WAS), customers will continue to enjoy the many features available on current Acela service, including the full menu in the Café Car, as well as access to the Quiet Car.
SPRINGFIELD, MA – Amtrak, in conjunction with MassDOT, is launching a new state supported seven day a week passenger train on Friday, August 30, called the Valley Flyer. The train will travel along the Connecticut River, a region referred to as the Knowledge Corridor, with trains making station stops in Springfield, Holyoke, Northampton and Greenfield. The trains will also connect with Amtrak’s Northeast Corridor at New Haven and serve stations between New Haven and Springfield. Tickets are now available and can be found on Amtrak.com, the Amtrak app, Amtrak ticket desks and kiosks, and through 1-800-USA-RAIL.
WASHINGTON – In support of an Oregon Department of Transportation (ODOT) grant application, Amtrak announced a matching $750,000 contribution to reduce delays in the Pacific Northwest Rail Corridor. ODOT’s grant application, if successful, will restore an out-of-service siding between Portland and Salem. Restoring this siding will improve on-time performance on a rail line segment where the largest cause of delay to Amtrak Cascades customers is freight train interference.
WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.
NEW YORK – Amtrak and NJ TRANSIT today announced a joint $31 million investment to improve railroad infrastructure along the Northeast Corridor (NEC) in New Jersey and to conduct renewal work throughout spring and summer 2019 as part of their ongoing partnership. The work, which will lead to improved conditions for travelers, will be conducted throughout the state from the north end with projects at Newark Penn Station and Portal Bridge to the southern portion of the state with projects in Trenton. This extensive work and significant financial investment serve as the latest example of the cooperative relationship between NJ TRANSIT and Amtrak to enhance the customer experience for both commuter and intercity rail customers.
