WASHINGTON – Amtrak is setting a new standard of travel with enhanced safety and cleaning measures. With its medical director, public health and safety team and partnership with the George Washington University Milken Institute School of Public Health, we have studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end – for the safety and health of our people and travelers. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey — from time of booking to the moment of arrival.
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WASHINGTON – Customers can soon take advantage of additional opportunities to travel as Amtrak and NC By Train restore the third daily Piedmont roundtrip for service between the vibrant commercial center of Charlotte and state capital of Raleigh. Tickets are now available to purchase for travel beginning on April 5.
WASHINGTON – As part of its COVID-19 recovery efforts, Amtrak announces full restoration of daily service for 12 long distance routes following pandemic-related schedule reductions in 2020. Providing customers significantly more departures for the upcoming summer travel season, the new schedule has been updated on all Amtrak reservation systems, including Amtrak.com and the Amtrak app.
WASHINGTON – At Amtrak, we want to show customers how much we love them by offering a Valentine’s Day Buy One Get One Free Sale. Thursday, February 11, through Tuesday, February 16, customers can purchase one ticket and bring a companion along for free for nationwide travel between February 22 and August 27, Customers can receive discounted tickets by using the code C214 at checkout or at amtrak.com/vdaysale.
At this time, various states are undertaking specific safety precautions at stations for customers arriving from out of state. Check with each state for specific guidance. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days.
NEW YORK – As part of its 50th anniversary, Amtrak, in partnership with Empire State Development (State of New York), has expanded its footprint in New York City with the opening of Moynihan Train Hall, located inside the Farley Post Office building, between 31st and 33rd Street directly across 8th Avenue from New York Penn Station. The new station, combined with recent improvements to New York Penn Station, will relieve crowding, improve passenger comfort and security, and offer an enhanced facility that will better serve Amtrak’s Northeast Corridor (NEC) and long-distance travelers, and commuter rail passengers.
“Amtrak’s Moynihan Train Hall will deliver the world-class rail travel experience our customers deserve when traveling to and from this incredible city. The beautiful vistas, modern design, new amenities and enhanced accessibility features showcase the kinds of improvements Amtrak is undertaking across our network. Amtrak dreamed up this plan 35 years ago and we deeply thank the Governor, Senator Schumer and the New York Congressional delegation, and all out partners for helping to make it a reality.”
LOS ANGELES – Amtrak announced that Metrolink, Southern California’s passenger train service, awarded Amtrak a four-and-a-half-year contract for commuter train operations services that will begin on January 1, 2021 and expire on June 30, 2025. As part of the contract, Amtrak will provide and manage engineers and conductors to operate Metrolink trains, playing a significant role in safety and customer service. Amtrak’s proposal was selected from a field of five proposers.
NEW YORK – Amtrak and NJ TRANSIT have completed the second and final phase of the Ticketed Waiting Area refresh at New York Penn Station at the Amtrak Concourse on the Upper Level and 8th Avenue side of the Station. The project, which includes a $7.2 million total joint investment between Amtrak and NJ TRANSIT, features new furniture and fixtures, including seats with electrical and USB outlets to charge devices, an upgraded ceiling complete with new LED lighting, a new information desk and a second entrance in close proximity to the NJ TRANSIT concourse, offering easy access towards the 7th Avenue side of the Station, two PIDS (Passenger Information Display Systems) boards that will display NJ TRANSIT departure information, and a lactation suite for nursing mothers. Amtrak undertook the first steps to refresh the Ticketed Waiting Area in 2019 when it opened a Starbucks coffee bar in the space to provide customers with the opportunity to purchase refreshments and removed the exterior information booth to improve customer flow.
