WASHINGTON – To provide customers with an extra level of confidence and security while traveling, Amtrak has made a few updates to its website and mobile app [1]. Now, when booking, customers can easily see how full their reserved train will be (i.e. 20 % full). The percentage is displayed in real-time when customers search for their train.
When searching for travel, customers will see a volume percentage next to each route. This will give customers the opportunity to book a route that is less crowded. The percentage shown represents the proportion of seats sold based on the total number of seats on the train. These percentage numbers adjust dynamically in real time as more passengers make reservations.
“Prioritizing health and safety, we continue to provide customers with new, innovative measures that promote physical distancing and contactless travel,” said Amtrak President and CEO Bill Flynn. “We have studied, analyzed and made improvements to the Amtrak travel experience – from beginning to end – for the safety and health of our workforce and travelers.”
We’re limiting the number of travelers on reserved trains to allow for more physical distancing in seating areas. Families and friends traveling together will easily find seats next to each other. If traveling alone, customers may place their personal belongings on the seat next to them. Several contact-free and convenience measures have been implemented into the Amtrak app, features include:
- Capacity indicator: When searching for travel, customers will see a volume percentage next to each route option so they can get insight into specific trains that are less crowded. The percentage displayed is available in real-time when customers search for their train. These percentage numbers adjust dynamically in real time as more passengers make reservations.
- Seamless gate service: To reduce crowds at departure boards, Amtrak app [2] users can receive gate and track information via push notifications at select stations. The home screen also includes gate and track information for applicable reservations (when published).
- Contact-free travel: Customers can book, board, check train status and access information from the convenience and safety of a mobile device. Amtrak encourages boarding with eTickets, which conductors scan from the Amtrak app.
- Get Info at Your Fingertips: Customers can check station information, route details, service alerts and more.
This update will supplement Amtrak’s proactive efforts to deliver a new standard of travel [3] that includes enhanced cleaning protocols, contactless amenities, social distancing on board and in stations, required face coverings and sophisticated air filtration.
About Amtrak®
With our state and commuter partners, Amtrak moves people and the nation forward. We are committed to operating a safe, environmentally efficient and fiscally responsible business. Book essential travel, check train status, access your eTicket and more through the Amtrak app [4]. Learn more at Amtrak.com [5].