New safety initiatives will continue to be in effect for customers and employees
PHILADELPHIA – In coordination with state partners at the Pennsylvania Department of Transportation, beginning June 1, Amtrak is fully restoringPennsylvanian [1] service (New York – Philadelphia – Pittsburgh) frequencies and Keystone Service [2] (New York – Philadelphia – Harrisburg) trains will begin operating again on a modified schedule in response to anticipated increased demand.
Modified Keystone Service will include nine weekday roundtrips and six roundtrips on weekends. Keystone Service will temporarily operate between Philadelphia and Harrisburg only, with no service between New York and Philadelphia. Pennsylvanian service will include one daily roundtrip operating normally between New York, Philadelphia and Pittsburgh. All trains will be reserved to allow for physical distancing.
Amtrak is also restoring Acela [3] service on the Northeast Corridor on a modified schedule beginning June 1. Modified service will include the restoration of three weekday Acela roundtrips. Northeast Regional [4] frequencies will also be increased from eight to 10 roundtrips.
Amtrak continues to take extra steps to disinfect stations and trains. Additional measures include the following:
- Limiting bookings: Amtrak is limiting ticket sales on reserved services to allow for physical distancing while traveling.
- Facial coverings: For the safety of our customers and employees, Amtrak’s mask policy requires that all customers wear a facial covering. Facial coverings can be removed when customers are in their private rooms or seated alone. Small children who are not able to maintain a facial covering are exempt from this requirement. Customers can go to CDC.gov [5] for detailed instructions on how to make their own facial covering. Service will be denied to customers not wearing facial coverings.
- Enhanced cleaning: Amtrak has amplified the cleaning of trains by spraying a disinfectant focusing on highly touched surfaces.
- Cashless transactions: As an added measure to ensure the health and safety of our customers and employees, we are temporarily accepting cashless payments only in stations and on trains.
- Physical distancing: Signage has been displayed at several of our busiest stations to indicate safe distances in high customer traffic areas such as waiting rooms, in front ticket offices, at the base/top of escalators, lounge entrances, etc. In addition, clear protective barriers have been retrofitted at stations where there are no current glass barriers.
- Upon arrival: When the train is approaching a destination, conductors will make announcements regarding where and when customers can disembark to minimize crowding at the door.
While some services were temporarily reduced or suspended, Amtrak has and will continue to operate as an essential service as the nation recovers. In addition to Pennsylvanian and Keystone Service trains, other trains in the Amtrak network will be restored to service by monitoring demand, working with state partners and continuing to prioritize customer and employee safety.
Tickets are currently for sale and can be found, along with current schedules on Amtrak.com [6] and through the Amtrak app [7]. Amtrak continues to evaluate current practices and pilot new opportunities to support personal safetyAmtrak.com [8] for more information about how Amtrak is maintaining a safe environment.