April 3, 2020 Amtrak’s Commitment to Safety

Amtrak Coronavirus Updated: Friday, April 3 5:30 p.m. ET

LATEST NEWS & UPDATES: At this time, various states are undertaking specific safety precautions at stations for customers arriving from out of state. Check with each state for specific guidance. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days. While Amtrak continues to operate, we have temporarily suspended the following services due to reduced demand. See details on service impacts.

The safety of Amtrak’s customers and employees is our top priority. Amtrak continues to monitor the coronavirus situation closely and we are taking action based on guidance from public health experts.

Amtrak is taking extra steps to sanitize stations and trains, including taking the following measures:

  • Enhancing cleaning protocols: We have increased the frequency of cleaning services onboard trains and at our stations.
  • Increasing disinfectant supplies: We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees onboard trains and at our stations.
  • Reinforcing good hygiene practices: We are regularly sharing best practices with employees and customers on ways to protect against communicable diseases.
  • Limiting bookings: To help maintain CDC recommendations for social distancing onboard our trains, we are temporarily reducing coach class and business class sales to 50% capacity.
  • Going cashless: As an added measure to ensure the health and safety of our customers and employees, we will temporarily be accepting cashless payments only in stations and on trains.

Service will be restored on select trains and routes once circumstances improve and demand returns.  We will continue to monitor and make changes to our procedures, policies and operations as necessary and are updating this page regularly with any changes. For more information about the coronavirus, visit the CDC.

Ticket Changes and/or Cancellations

Amtrak is waiving change fees for reservations made before May 31, 2020. To modify a reservation, customers can log in to their account, go to ‘Modify Trip’ on Amtrak.com, or find their reservation from their account on the home screen in the Amtrak app. A fare difference may apply to a new itinerary. If customers want to cancel their reservation with no fee, they must call 800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).

For More Information

Amtrak Media Relations

About Amtrak®

Amtrak offers a more comfortable and convenient travel experience, plenty of leg room and no middle seat. With our state and commuter partners, we move people, the economy and the nation forward, carrying more than 30 million Amtrak customers for the past nine years. Amtrak operates more than 300 trains daily, connecting more than 500 destinations in 46 states, the District of Columbia and three Canadian Provinces, and reaches 400 additional destinations via connecting bus routes. We are committed to operating a safe, environmentally efficient and fiscally responsible business, which is essential to our future growth. Book travel, check train status, access your eTicket and more through the Amtrak app. Learn more at Amtrak.com.

Shares