Travelers
will now have direct access to refreshed station featuring modern amenities for
a better customer experience
SPRINGFIELD, MA – Amtrak’s Northeast Regional, Lake Shore Limited, and Vermonter trains will return today to
the historic Springfield Union Station, after previously using a temporary
facility, providing customers with a better customer experience when traveling
in, out, and through Western Massachusetts. Customers can now expect to see
passenger information display boards (PIDS) and hear train announcements within
the station and a customer service desk has also been added, which will be
staffed from 5 a.m. to 12 p.m. daily. There is no change in service or
timetables for those traveling to or from Springfield.
Mayor
Domenic J. Sarno states, “It’s back to the future! I appreciate Amtrak’s
continued investment and efforts in enhancing the customer’s experience. Also,
many thanks to Congressman Neal, my Springfield Redevelopment Authority
officials and MassDOT for their continued belief and investment in our Union
Station.”
“The revitalization
of Springfield’s Union Station has been a career-long ambition of mine,” said
Congressman Richard E. Neal. “With the move of Amtrak’s customer service and
ticketing agents to the main concourse, travelers will be able to experience
the new station and all of its amenities before they get to continue on their
journeys. This is another important next step in the completion of this
project.”
“Whether you are
getting on, off, just traveling through, or even working there – everyone loves
seeing a beautiful, refurbished, train station with modern amenities that also
has a long-standing significance to the city and its people,” said Tom Moritz,
Associate Vice President of Infrastructure Access & Investment.
“We’re proud to once
again offer our customers direct access to the historic Springfield Union
Station, and thank the Commonwealth of
Massachusetts, MassDOT, the Springfield Redevelopment Authority, Congressman Neal,
Mayor Sarno, and other state, local and federal officials and partners for
spearheading and leading this great project,” Moritz added.
Travelers can take
advantage of the station’s modernized amenities, updated waiting rooms, and
additional transit connections to continue their journey. Whether going or
coming, passengers can relax in the open concourse, have a meal or a snack at
one of the many dining options, or take care of any last-minute purchases at
one of the retail spaces. The station features plenty of natural light as well
as an inviting atmosphere that illuminates the station.
The station is home
to Amtrak, the CTrail New Haven-Hartford-Springfield service, inner-city buses,
Greyhound buses, Peter Pan buses, giving passengers an array of options to
either seamlessly continue their journey or have increased ease of access to
the station. Leased office space is also available on the upper floors.