Chicago Union Station documentary provides an example of
millions of dollars invested at large and small stations across the network
WASHINGTON – Amtrak has an ambitious $72.5 million program to improve the customer experience at stations across the network in 2019. “Customer Now” projects are as simple as new door systems, lavatories and platforms at some stations and as complex as the skylight and Great Hall improvement at Chicago Union Station that is the subject of a new documentary.
Last fiscal year (Oct. 2017-Sept. 2018), Amtrak made $6.2 million
in major improvements at 16
stations in 11 states, plus $12.8 million at 25 stations in 16 states for
compliance for the Americans with Disabilities Act (ADA). The fiscal year 2019 (Oct.
2018-Sept. 2019) program is almost four times as big, with $21.5 million in large-scale
work at 23 stations in 17 states and $51 million at 30 locations in 18 states for ADA.
These station projects are in addition to general
repairs and improvement work managed locally in hundreds of locations across
the Amtrak network.
“We call this initiative ‘Customer Now’ because it is
about seeing our stations as our customers do and making improvements to
accommodate our rising ridership,” said Amtrak President & CEO Richard
Anderson. “We also want all of our stations to be welcoming to all of our
customers.”
Among the larger renovations just finished is at
Amtrak’s Chicago Union Station, a $22 million project at the system’s fourth
busiest station that included the 219-foot-long skylight that soars 115 feet above
the floor of the Great Hall. Also, a new elevator created the first-ever ADA
access to the station from the west side of Canal Street.
A new seven-minute video documents the work. Directed
by Tom Rossiter, produced by Gary Sherman and narrated by Daniel J. Travanti, the Chicagoland team describes how the historic
features of the landmark have been preserved and enhanced by Amtrak as the
steward of a national asset, setting the stage for further development of the
Headhouse building and a reconfiguration the station’s Concourse. The full-length documentary is available to be viewed on the ChicagoUnionStation.com website. A shorter version of the video will be
displayed on screens throughout the station.