May 30, 2018 Amtrak Debuts Assigned Seat Offering for Acela First Class

New initiative provides seamless onboarding process, allowing customers to select their preferred seat before boarding

NEW YORK – Amtrak is now offering assigned seating for customers traveling in Acela First class on select departures. Assigned seating will allow customers to select their preferred seat in First class ahead of time: choosing between a single or double seat, a window or an aisle, or a two- or four-person conference table. After evaluating this launch, Amtrak will introduce seat assignments on more departures in 2018.

“By reducing the anxiety and stress of boarding, we’re making the onboarding process easier, while continuing to ensure the safety of our customers,” said Amtrak Chief Marketing Officer Tim Griffin. “Customers have long requested assigned seats on trains, allowing families, friends and colleagues to sit together.”

Seats are automatically assigned upon reservation. To select a preferred seat, customers can simply modify their assigned seat at any time prior to boarding at Amtrak.com, through Amtrak’s mobile app or with a ticket agent. There are no fees to choose or modify a seat assignment.

If a customer doesn’t show for their assigned seat after two hours, it will reopen to someone without a reservation or for resale.

In addition to the assigned seating offering, customers can sit in comfort on Amtrak trains, instead of traffic, and avoid the additional costs of driving, parking, tolls and gas. The assigned seating initiative is the latest of Amtrak’s current amenities, including large spacious seats with no middle seat, improved Wi-Fi, outlets at every seat, a generous baggage policy, and the best sightseeing opportunities in the country.

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Jason Abrams

About Amtrak®

Amtrak offers a more comfortable and convenient travel experience with free Wi-Fi on most trains, plenty of leg room and no middle seat. With our state and commuter partners, we move people, the economy and the nation forward, carrying more than 30 million Amtrak customers for each of the past seven years. Amtrak operates more than 300 trains daily, connecting more than 500 destinations in 46 states, the District of Columbia and three Canadian Provinces, and reaches 400 additional destinations via connecting bus routes. Learn more at Amtrak.com.

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