Amtrak Cascades Services Impacted
Dec. 19, 2017
9:30 a.m. PT
Business hours: Amtrak Media Relations, Oakland: 510.238.4360;
After hours, weekends & holidays: 800 562.1904
We are deeply saddened by the loss of life and injuries to Amtrak passengers and employees as a result of the Amtrak Cascades Train 501 derailment south of Tacoma, Wash. on Monday morning.
As always, our primary concern is taking care of our customers and employees. We have established a Family Assistance Center in Tacoma to work closely with the family of passengers and crew on the train. Concerned family members are encouraged to call the Amtrak Incident Hotline (800-523-9101) with questions about individuals on the train. For our employees, the Amtrak Employee Assistance Program is staffed with trained counselors to support our employees and co-workers.
We are cooperating fully with the NTSB and other agencies as part of the ongoing incident investigation. Due to the investigation, it would be inappropriate for us to comment or speculate about any information that is being investigated.
Until further notice, all Cascades and Coast Starlight Service trains will detour between Olympia-Lacey -Tacoma, operating out of the original Tacoma Station located at 1001 Puyallup Avenue, Tacoma, WA 98421. In addition, Cascades Train 502 is cancelled for Tuesday, Dec. 19. Customers may choose other trains for alternate transportation.
Beginning Dec. 20, Cascades Service from Eugene to Portland, OR will be operating with substitute equipment and limited amenities, including no food service, checked baggage service, business class or bikes. Pets will still be allowed on board. Additionally, Trains 505 and 508, which were scheduled to operate as thru service between Eugene and Seattle, will now operate only between Seattle and Portland. New Trains 515 and 510 will be introduced on the segment between Portland and Eugene and will be a cross platform connection at Portland for passengers traveling north of Portland.
Additional updates will be provided when available.This information is correct as of the above time and date. Information is subject to change as conditions warrant.
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Passengers with travel plans also can confirm their train’s status, change their plans or review refund information using a range of tools – including Amtrak.com, smartphone apps or by calling 800-USA-RAIL. Service Alerts, Passenger Notices and other announcements are posted at Amtrak.com/alerts.