Onboard Wi-Fi Now 6 Times Faster on Acela Express

November 3, 2016

Chelsea Kopta

Amtrak Contact


202 906.3860
MediaRelations@Amtrak.com

Better, more reliable connectivity still free on Amtrak

WASHINGTON – Amtrak Acela Express customers can now enjoy vastly improved Wi-Fi service through AmtrakConnect, with increased bandwidth and speeds up to six times faster providing improved, more reliable onboard connectivity at no extra charge.

The newly-implemented Wi-Fi solution involves the replacement of six-year-old technology that has been in service since 2010. The upgraded technology allows Amtrak to incorporate higher-speed train-to-ground backhaul technologies, laying the foundation for further enhancements to the onboard customer experience.

“This advanced technology solution shifts our onboard Wi-Fi experience into high gear, providing our Acela Express customers with a more satisfying and productive experience throughout their journey,” said Lenetta McCampbell, Senior Director of Passenger Experience at Amtrak. “After thorough testing, we are confident this upgrade will provide a significantly improved service from the moment our customers board the train to the moment they arrive at their destination.”

This improvement represents the first phase of Amtrak’s multi-year program aimed at providing a next-generation Wi-Fi experience for our customers. With installation of the new onboard Wi-Fi solution complete on Acela Express trains, Amtrak is now working to implement the upgrades on the remainder of the Northeast Corridor fleet, including all Northeast Regional trains.

The second phase involves continued construction of Amtrak’s dedicated trackside wireless network, which could ultimately stretch from Washington, D.C. to Boston and would reduce reliance on cellular-based networks.

“Experience has shown that our customers will continue to place a significant and growing demand on high-bandwidth onboard Wi-Fi service,” McCampbell said. “These innovative solutions highlight our continued commitment to delivering the very best Wi-Fi service in terms of capacity, performance and operational reliability.”

Earlier this year, Amtrak expanded the availability of its Wi-Fi service, AmtrakConnectSM , to several eastern long-distance trains including the Cardinal, Crescent, Lake Shore Limited and Silver Service as well as the Auto Train last fall.

Currently, about 90 percent of Amtrak’s customers (or 28 million customers) have access to free onboard Wi-Fi across Amtrak’s national network. To see a full list of wireless-enabled train routes and stations across the Amtrak national network, please visit: https://www.amtrak.com/journey-with-wi-fi-train-station.

About Amtrak®

Amtrak – America’s Railroad® – is dedicated to safe and reliable mobility as the nation’s intercity passenger rail service provider and its high-speed rail operator. With our state and commuter partners, we move people, the economy and the nation forward, carrying more than 30 million Amtrak passengers for each of the past six years. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a 10-member board of directors, nine of whom are appointed by the President of the United States plus the Amtrak CEO. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman.  Amtrak operates more than 300 trains daily – at speeds up to 150 mph (241 kph) – connecting more than 500 destinations in 46 states, the District of Columbia and three Canadian Provinces. Learn more at Amtrak.com or call 800-USA-RAIL for schedules, fares and other information. Check us out at blog.Amtrak.com, Like us on Facebook.com and Follow us on Twitter @Amtrak.

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