June 10, 2014 New Passenger Information Displays are the Latest Improvements at Baltimore Penn Station

Craig Schulz

Amtrak Contact

302 683.2129


Paulette Austrich

MTA Contact

410 767.3936

Amtrak-MTA partnership continues to deliver passenger benefits

BALTIMORE – Amtrak, in partnership with the Maryland Transit Administration (MTA), has deployed new, electronic, ADA-compliant passenger information displays (PIDs) at Baltimore Penn Station.

The signs communicate realtime train status, general boarding announcements and security messages in both audible and visual formats. More than 30 PIDs were installed on the platforms for tracks four through seven as well as the concourse of the historic station. The $1.8 million project, which began in July 2013 and was completed this May, was co-funded by Amtrak and the MTA through the Joint Benefits Agreement between the two agencies.

“This project is another example of the wide-ranging benefits available to passengers as a result of our partnership with the MTA,” said James Hengst, Amtrak Program Director, Passenger Experience. “Improvements such as this are especially beneficial to our deaf customers and customers with hearing or vision loss, though all passengers will benefit from improved communications through the new system.”

“We are pleased to continue partnering with Amtrak on projects that benefit both Amtrak’s customers and our MARC Train passengers,” said MTA Administrator and CEO Robert Smith. “These new displays highlight the O’Malley-Brown Administration’s ongoing efforts to improve and enhance riders’ experience, which will help us meet the Governor’s goal of doubling transit ridership by 2020.”

This is the second and final phase of a project to upgrade the train information and visual messaging functionality at the station. Phase 1 was completed in 2012 when Baltimore Penn Station was one of three Maryland stations selected to pilot Amtrak’s standardized ADAcompliant PIDs system.

$9.5 million worth of improvements have been completed at Baltimore Penn Station in the last four years delivering new restrooms, improved platform lighting, plaza enhancements and other safety and security measures. An additional $4 million worth of projects are underway or in design.

About Amtrak®

Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. Amtrak and its state and commuter partners move people, the economy and the nation forward. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a nine member board of directors appointed by the President of the United States and confirmed by the U.S. Senate. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman. In FY 2014, nearly 31 million passengers traveled on Amtrak on more than 300 daily trains – at speeds up to 150 mph (241 kph) – that connect 46 states, the District of Columbia and three Canadian Provinces. Enjoy the journey® at Amtrak.com or call 800-USA-RAIL for schedules, fares and more information. Like us on Facebook, Follow us on Twitter (@Amtrak) and check out our blog at blog.amtrak.com.

About MTA

The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local and Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (Mobility) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland’s 23 counties, Baltimore City, Annapolis and Ocean City. Visit MTA’s Facebook page at https://www.facebook.com/mtamaryland or Twitter feed at http://twitter.com/mtamaryland for more sources of updated information.