Passenger experience improvement with 4G performance in 2014
CHICAGO and LANSING – AmtrakConnect® cellular-based Wi-Fi service is coming to Amtrak trains in Michigan, with the state becoming the first in the Midwest to bring this amenity to all its rail passengers. The state’s Transportation Commission approved the contract last week.
AmtrakConnect takes advantage of 4G technologies to improve performance and enhance the passenger experience. Unlike some other transportation modes, AmtrakConnect combines signals from multiple cellular providers to provide the best mobile experience possible.
“We place a strong focus on improving customer satisfaction, and this service is delivering the speeds and connectivity required to maintain a competitive edge,” said Lenetta McCampbell, Amtrak Senior Director, Passenger Experience.
McCampbell explained AmtrakConnect is provided at no cost to passengers and routinely supports between 30 and 50 percent of passengers on a given train. Service in Michigan is expected in early 2014.
“The installation of Wi-Fi service on Amtrak trains in Michigan makes passenger rail travel more attractive, efficient and productive throughout the state,” said Tim Hoeffner, director of the MDOT Office of Rail. “We are proud Michigan is the first Midwestern state to offer Wi-Fi service on all its Amtrak lines.”
The onboard demand for data continues to grow. To maximize the Wi-Fi experience for passengers, data-heavy activities that can slow everyone down, such as streaming video and music, and file downloads larger than 10MB, are restricted. This ensures high-volume data users onboard the train are not able to degrade the experience for others.
About 75 percent of Amtrak passengers already Enjoy the Journey® with free Wi-Fi service and additional expansions are likely in the coming months.
Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. Amtrak and its state and commuter partners move people, the economy and the nation forward. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a nine member board of directors appointed by the President of the United States and confirmed by the U.S. Senate. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman. In FY 2014, nearly 31 million passengers traveled on Amtrak on more than 300 daily trains – at speeds up to 150 mph (241 kph) – that connect 46 states, the District of Columbia and three Canadian Provinces. Enjoy the journey® at Amtrak.com or call 800-USA-RAIL for schedules, fares and more information. Like us on Facebook, Follow us on Twitter (@Amtrak) and check out our blog at blog.amtrak.com.
The goal of the Michigan Department of Transportation (MDOT) is to provide the highest quality integrated transportation services for economic benefit and improved quality of life. MDOT has direct jurisdiction over Michigan’s nearly 10,000-mile highway system, comprised of all Interstate, state, and U.S. routes. The state also owns 4,704 highway, railroad and pedestrian bridges, 655 miles of railroad track (which is managed by private operators including Amtrak), 103 miles of nonmotorized trails and four airports. For more information, visit www.michigan.gov/mdot.