4G upgrade improves performance and passenger experience
WASHINGTON – Amtrak has upgraded its AmtrakConnect cellular-based Wi-Fi service to take advantage of 4G technologies that are improving performance and enhancing the passenger experience.
The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner, and San Joaquin services, and will be rolled out to all remaining Wi-Fi equipped Amtrak trains by late summer, including the Northeast Regional.
“We continue to place a strong focus on improving customer satisfaction, and this upgrade is delivering the improved speeds and connectivity required to maintain a competitive edge,” said Deborah Stone-Wulf, Amtrak Chief, Sales Distribution and Customer Service.
Acela passengers have already been noticing a positive improvement in performance and have been commenting publically through social media.
Stone-Wulf explained that AmtrakConnect continues to be provided at no additional cost, is available on trains that serve 75 percent of Amtrak passengers, and routinely supports between 30 and 50 percent of passengers on a given train.
While cellular upgrades to 4G are improving the service, the onboard demand for data continues to grow. To maximize the Wi-Fi experience for passengers, data-heavy activities that can slow everyone down, such as streaming video and music, and file downloads larger than 10MB, will continue to be restricted. This will ensure high-volume data users onboard the train are not able to degrade the Internet experience for others.
Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. Amtrak and its state and commuter partners move people, the economy and the nation forward. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a nine member board of directors appointed by the President of the United States and confirmed by the U.S. Senate. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman. In FY 2014, nearly 31 million passengers traveled on Amtrak on more than 300 daily trains – at speeds up to 150 mph (241 kph) – that connect 46 states, the District of Columbia and three Canadian Provinces. Enjoy the journey® at Amtrak.com or call 800-USA-RAIL for schedules, fares and more information. Like us on Facebook, Follow us on Twitter (@Amtrak) and check out our blog at blog.amtrak.com.