Thomas J. Hall, Chief of Customer Services; Jay Commer, General Manager of State-Supported Services
WASHINGTON – Today, Amtrak announces it has named Thomas J. Hall as chief of customer services and Jay Commer as general manager of state-supported services. Both will report directly to vice president of operations DJ Stadtler effective immediately.
As chief, customer services, Mr. Hall is in charge of ensuring that Amtrak provides service that meets the wants, needs and expectations of customers. He will oversee system operations functions, including the Consolidated National Operations Center, crew management services, intermodal connectivity, administration of special trains, and food and beverage services. In addition, he is responsible for setting and maintaining standards for station and onboard service. He will be based in Wilmington, Del.
Mr. Hall has been with Amtrak since 1980, most recently as chief, food and beverage service. Previously, he served in a variety of customer service and operations roles, including management experience in terminal services, food and beverage, on-board services, crew base management, station services and contract management among other duties.
As general manager of state-supported services, Mr. Commer is responsible for providing Amtrak state partners and their customers with excellent service, while meeting financial goals and other performance targets. It is a critical position that supports the corporate goals of Amtrak’s Strategic Plan.
Mr. Commer has been with Amtrak since 1987, initially as locomotive engineer and most recently as general superintendent, Pacific Division where he was responsible for financial, operational, service-oriented, safety and business goals. He has also served as principal officer, state contracts overseeing agreements with the Washington and Oregon Departments of Transportation, general manager for the California Corridor product line and superintendent of commuter operations for Caltrain, among other roles. He will be based in Oakland, Calif.
Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. Amtrak and its state and commuter partners move people, the economy and the nation forward. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a nine member board of directors appointed by the President of the United States and confirmed by the U.S. Senate. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman. In FY 2014, nearly 31 million passengers traveled on Amtrak on more than 300 daily trains – at speeds up to 150 mph (241 kph) – that connect 46 states, the District of Columbia and three Canadian Provinces. Enjoy the journey® at Amtrak.com or call 800-USA-RAIL for schedules, fares and more information. Like us on Facebook, Follow us on Twitter (@Amtrak) and check out our blog at blog.amtrak.com.