Amtrak Advancing Wi-Fi Technology

  • 1
  • March 31, 2016
Photo Credit: Amtrak / Chuck Gomez

Chelsea Kopta

Amtrak Contact


202 906.3860
MediaRelations@Amtrak.com

Free Wi-Fi now available on eastern Long-Distance trains, groundbreaking wireless upgrades underway

WASHINGTON – Amtrak is expanding availability of its cellular-based Wi-Fi service, AmtrakConnectSM, as well as advancing new wireless technology on board trains that will lead to overall improvements in Wi-Fi reliability and performance across Amtrak’s national network. AmtrakConnectSM is now offered as the latest onboard amenity available to customers on several eastern long-distance trains including:

  • Cardinal:  New York – Washington, D.C. – Cincinnati – Indianapolis – Chicago
  • Crescent:  New York – Atlanta – New Orleans
  • Lake Shore Limited:  New York/Boston – Albany – Chicago
  • Silver Service:  New York – Washington, D.C. – Charleston – Savannah – Jacksonville – Orlando – Tampa/Miami

With this latest service rollout, more than 90 percent of Amtrak’s customers have access to free onboard Wi-Fi, allowing them to stay connected and entertained throughout their journeys.

“Expanding our Wi-Fi network to eastern long-distance trains provides customers with a much-anticipated and expected amenity,” said Lenetta McCampbell, senior director of passenger experience at Amtrak. “Now, more than 28 million customers have access to free onboard Wi-Fi. Our commitment to expand and enhance the customer experience through connectivity is another reason why Amtrak is the smarter way to travel.”

To ensure that Amtrak’s wireless infrastructure and supporting systems represent the very best-in-class in terms of capacity, performance and operational reliability, Amtrak is embarking on a multi-year program aimed at overhauling its current Wi-Fi service. The first phase will focus on replacement of its original onboard equipment— in service since 2010—with the latest next-generation Wi-Fi solution.

The implementation of this advanced solution will allow Amtrak to incorporate higher-speed backhaul technologies, such as trackside Wi-Fi and satellite.

In addition, it will lay the foundation for future applications that will further enhance the customer experience including onboard entertainment and real-time journey information.

The second phase will focus on further construction of Amtrak’s groundbreaking private trackside wireless network, a high-speed fiber network that, when implemented over the next two to four years, could stretch from Washington, D.C. to Boston.  The network promises to deliver significantly better performance than the limited cellular-based solution in use today.

“Our next-generation onboard technology solution, in combination with our trackside network, will enable us to provide our customers with a better, faster and even more reliable Internet experience while also enabling Amtrak to remain competitive in the aggressive travel marketplace,” McCampbell said.

In October, Amtrak launched Wi-Fi on Auto Train, an east coast long-distance train that travels between Lorton, Va. and Sanford, Fla. To see a full list of wireless-enabled train routes and stations across the Amtrak national network, please visit: https://www.amtrak.com/journey-with-wi-fi-train-station.

Free Wi-Fi is just one of the many perks of traveling with Amtrak. In addition, customers can enjoy a generous baggage policy, an improved Amtrak Guest Rewards program and an expanded pets program.

About Amtrak®

Amtrak – America’s Railroad® – is dedicated to safe and reliable mobility as the nation’s intercity passenger rail service provider and its high-speed rail operator. With our state and commuter partners, we move people, the economy and the nation forward, carrying more than 30 million Amtrak passengers for each of the past five years. Formally known as the National Railroad Passenger Corporation, Amtrak is governed by a nine member board of directors appointed by the President of the United States and confirmed by the U.S. Senate. Anthony R. Coscia is board chairman and Jeffrey R. Moreland is vice chairman. Amtrak operates more than 300 trains daily – at speeds up to 150 mph (241 kph) – connecting more than 500 destinations in 46 states, the District of Columbia and three Canadian Provinces. Learn more at Amtrak.com or call 800-USA-RAIL for schedules, fares and other information. Check us out at blog.Amtrak.com, Like us on Facebook.com and Follow us on Twitter @Amtrak.

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